Heartist 2022 Book

Decision making capabilities Diverse perspectives gives us access to a variety of problem-solving techniques and unexpected ideas so that we make better decisions faster. Well-being & Welcome Staying and working in environments where everyone feels valued and makes us feel at home, so we want to stay even longer. Better guest experiences When the diversity of our guests is matched by the diversity of our team members, we can provide an extraordinary level of empathy, service and care across diverse languages, cultures, experiences and stories. Diversity IS WHO WE ARE AS Heartists.

At Accor we create belonging. All of our team members can be themselves when they come to work. Through storytelling, education and bold actions, we will create an inclusive, safe and empowered environment for our Heartists, communities and guests. At Accor we believe in inclusion and diversity - not because it makes smart business sense, but because it’s who we are as Heartists. So our properties, our Heartists and our welcomes must be as inclusive as the diversity of those who stay, play and work with us. MAKES EVERYONE FEEL THEY BELONG. Our guests, like our team members come from all four corners of the globe, from every imaginable background and an infinite abundance of experiences. Valuing every single one of us.

The most gender-diverse companies outperform their peers financially by: 15%

The most ethnically-diverse companies outperform by

For every 10% increase in leadership-diversity earnings rise by up to: 3.5%

a whopping: 35%

-MCKINSEY, 2016

26 | ONE: PEOPLE CRAVE BELONGING

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