THE secret recipe FOR belongingness & helpfulness A T Accor.
“I can see a path to achieve my goals.” 1. Hope
Feeling energised and determined to persevere towards goals via plans and pathways. I have willpower and waypower.
BE MORE HOPEFUL, CONFIDENT, RESILIENT & OPTIMISTIC.
Research in the International Journal of Hospitality Management (2021) has found that something called ‘psychological capital’ (PsyCap) or HERO, motivates us to be more altruistic and more high performing in our work. PsyCap is our positive psychological state of development and is measured by our level of the four HERO elements. And altruism is our desire to do good for others. The research found that when we are high in HERO, hospitality team members are more likely to do things like helping others, creating positive vibes in our teams, mentoring new colleagues, striving to achieve shared goals, and simply striving to do more good.
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The great news is that all the HERO elements can be learnt, developed and strengthened. But it is together that these elements are the most powerful. Be a HERO
32 | ONE: PEOPLE CRAVE BELONGING
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