“I am capable of doing well.” 2. Efficacy
A positive way of coping even when obstacles and adversity seem determined to derail us. I learn from setbacks so I can bounce back better. “I can overcome obstacles.” 3. Resilience
“Good things will happen.” 4. Optimism
HOW TO LOVE YOUR WORK FACT 07
A confidence or belief in your ability to take on challenging tasks, produce positive results and achieve your goals. I know my strengths and how to use them.
Positive about the likelihood of success - now and in the future.
In a study of 288 frontline team members in five-star hotels, it was found that team members higher in HERO were more likely to report a high quality of work life and less likely to want to leave their jobs. Creating a healthy happy work environment where HERO attributes are coached and encouraged, contributes to team member HERO development. Kim, T. T., Karatepe, O. M., Lee, G., Lee, S., Hur, K., & Xijing, C. (2017). Does hotel employees’ quality of work life mediate the effect of psychological capital on job outcomes?. International Journal of Contemporary Hospitality Management.
o
HEARTIST BY ACCOR | 33
Made with FlippingBook Converter PDF to HTML5