When we are high in HERO we are more satisfied with our job, our career, and our lives and we feel able to tackle all sorts of challenges and stressors because we believe in the hope of good outcomes. HERO predicts lower body mass index (BMI) and cholesterol levels and even greater satisfaction with our relationships. And when team members are more altruistic, the outcomes can be good for all as PsyCap predicts a powerful competitive edge. Organisational performance and productivity improves, guests feel more cared for, team members feel less stressed but achieve more, and there is a much much lower risk of burnout, absenteeism and turnover, when HERO is high. Believe in hope.
NOT THE OTHER WAY AROUND. We are most successful when we are happy.
34 | ONE: PEOPLE CRAVE BELONGING
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