Have Empathy
While technology promises to connect us, it can also isolate; while faster travel means our loved ones are only a drive or flight away, we also move away from the communities where we grew up. While we increasingly have the opportunity to pursue our individual ambitions, we put our own goals ahead of our relationships and community. And despite all the progress we have made in mental health, we are still ashamed of feeling lonely. Loneliness is the great pretender. It masquerades as anger, sadness and a whole host of distressing emotions. It attaches to trauma and intensifies pain while preventing healing. There are two basic human yearnings. To feel at home in one’s own skin and to feel at home in our little patch of earth, in our community. We are created for community. Our sense of self is a communal experience and without belonging we struggle. The bottom line is we all long to connect. Loneliness & our longing for connection.
Becoming so focused on our to-do lists, processes and our busy-ness that we lose connection with people. Creating products and services that suit us, or feel good to us, but don’t address a true guest need. Accepting excuses or blaming circumstances as to why we can’t exceed our guests’ expectations. We need not to be... Recognising our guests, especially our most loyal guests, by creating an extraordinary first impression, every single time. Putting our guests at the heart of everything we do, every decision we make and service we create. Helping people feel great about themselves by using empathy to truly understand and deliver to their needs and wants. IN SUMMARY PEOPLE CRAVE BELONGING MEANS. We need to be..
38 | ONE: PEOPLE CRAVE BELONGING
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