Heartist is a combination of Heart - being generous and coming from the heart. And Artist - because at Accor we are artisans in all the crafts of extraordinary service. HEART IST COOL KEY TERMS.
SNAP JUDGEMENTS
Your personality is not the whole of you. It is simply the sum of your habits - your habits of thinking, doing and feeling that have evolved from your DNA, your environments and your experiences. PERSONALITY Fast almost intuitive decisions we make in less than a second often informed by our snap judgements (see to the right). Do I trust this person? Are they friend or foe? Do they like me? Do they know what they are talking about? Are they really listening? MICRO-DECISION Subtle but discriminatory slights, indignities, put-downs and insults which members of all marginalised groups can experience every day. MICRO-AGGRESSION
Fast judgements about big things that inform our micro-decisions. From little judgements such as ‘they can’t be my friend as they are wearing a hat I don’t like’ to big judgements such as “they look like me, so I can trust them” based on unconscious biases about gender, ethnicity, orientation, and a range of visible and invisible traits.
HERO stands for Hope, Efficacy, Resilience and Optimism and is another name for ‘psychological capital’. When we consciously use HERO together, we have better workplaces and happier more fulfilling lives. HERO It is the feeling of being part of something where you are included and accepted. Somewhere you feel welcome. BELONGING
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