AT THE HEART OF HUMAN CONNECTION IS AUTHENTICITY. A FEELING OF REALNESS. People want the real deal. Authenticity and vulnerability is the first thing I look for in you. And the last thing I’m willing to show you in myself. - BRENE BROWN Being the real deal is about having the courage to show up as yourself. Being the real deal is about letting your personal shade of magic dust shine through your job title. It’s about genuine warmth, and meaningful human connection. The real deal always starts with knowing ourselves – and that takes courage too. Knowing our values, our hopes, our strengths and what inspires us, and frightens us. Being the real deal is about knowing our shadows, but choosing to shine for our colleagues and guests. When we know ourselves, we can accept ourselves and there is nothing more inspiring than that. Because the guests notice. They notice when you’re being you. They notice a robotic smile, a jargonistic explanation or a superficial effort. Heartists strive to always be the real deal because we know more than anything else it is our unique and authentic people that our guests adore.
Every year I send over 300 Christmas cards to Accor team members at all the hotels I’ve stayed at in the last 12 months. I remember every smile, every welcome, every time someone helps me – I just love the moments of human connection with real people. And when I’m writing the cards I can mention the interaction, the chat we had – I love hearing their stories. I can’t imagine staying anywhere else. - David, Accor Plus Diamond Member.
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