TRY IT NOW
SHARING TRUTH. WIN-WIN OUTCOMES. SAFER. REALER. CURIOUSER
It helps us speak up about mistakes – ours and others – and it helps us challenge decisions and bring diverse perspectives to our work every day. Psychological safety helps us think more broadly, be more creative and it even helps us stand up for what’s right, without fear of being shamed or judged. Alzyoud, S., Partington, S., Mitchell, C. & Tom-Dieck, D (2017) Employee Innovation in the Hospitality Industry: the Mediating Role of Psychological Safety. Council for Hospitality Management Education. PSYCHOLOGICAL SAFETY HELPS US THINK MORE BROADLY FACT 12
HOW CAN YOU HELP EVERYONE FEEL SAFE TO SPEAK UP ABOUT WHAT REALLY MATTERS
If disagreements come up with a colleague, avoid triggering a fight-or-flight reaction. Never allow a win-lose outcome. Ask: “How could we achieve a win-win result here?” APPROACH DIFFERENCE AS A HEARTIST, NOT A RIVAL 1
SPEAK LIKE A HEARTIST HUMAN TO HUMAN 2
ASK FOR F EEDBACK 3
Shine the light on your blind spots and assumptions.
A dopt a learning mindset. This means being truly curious to hear the other person’s point of view. Ask: “It sounds like you have a really good point – can you help me understand it more?”
Ask: “That’s my thinking, but how could I be wrong?”
HEARTIST BY ACCOR | 55
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