MOST? L o yal GUESTS
Personal recognition is recognition that I'm part of the Accor program. My loyalty to Accor comes from the recognition that I get - it's one of the reasons I come back. Everything is personalised. That’s what turns a stay into an experience. When you stay at an Accor hotel regularly, they know your name, whether it's the reception or the restaurant. And even when it's a new Accor hotel, they recognise you as a member and go out of their way to welcome you into their hotel as their guest. It makes me feel appreciated. And it makes me want to return again and again. Sean ACCOR PLUS DIAMOND MEMBER
2
Recognising me or my loyalty – I’m never just a number.
Telling me what benefits you’re providing me - especially my room upgrade - and not making me feel awkward by having to ask for my benefits.
4
Made with FlippingBook Converter PDF to HTML5