BETTER TOGETHER FUELED BY FEEDBACK FACT 20
Heartists are problem-solvers ever striving to make things better for others. To ask the hard questions and to continuously improve everything we do. Because we know that we all hate to feel wrong, we never make anyone ever feel this way. We say sorry fast. We take feedback seriously. We value our relationships over our need to be right. And we always go out of our way to put other’s needs first. At Accor we love the complainers, the problem-raisers and the improvers. We know that raising a problem takes courage and that only people who care, bother to complain. So we focus on making things better for our guests, our peers and our colleagues, every single time. What it means.
Ernst & Young did an analysis of their highest performing teams. Why did some teams just work better together? Do more, enjoy more, achieve more – together? The common thread was the quality of the feedback. Turns out that the better the feedback, the more engaged we become, the more we enjoy our work, which of course in turn leads to better outcomes for all. And it’s not just our managers who can give feedback – thoughtful feedback can come from anywhere. When’s the last time you asked a peer, one of your team or even a guest, ‘how could I do things even better for you?’.
BEING CURIOUS
BEING RIGHT.
When we know we are right, we don’t search for how we could be wrong.
- JULIA GALEF, CENTER FOR APPLIED RATIONALITY.
HEARTIST BY ACCOR | 95
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