Visitor Guide Practical Information
Accommodation Information on Assistance Dogs:
Changes to Accessibility Legislation in Jersey from September 2018 made it illegal for businesses to refuse to accept a booking for a disabled person for reasons relating to their disability. This means that an assistance dog owner who makes a booking at a hotel with their assistance dog should not be refused accommodation due to the fact that they are blind or partially sighted, or that they have a guide dog with them. It is the service provider’s (i.e. the hotelier’s) responsibility to provide the same level of service to disabled people that they would normally provide to other members of the public and to make any necessary reasonable adjustments to be able to do so. It is unacceptable and could be seen as discriminatory to charge an assistance dog owner extra or charge for cleaning as their dog is an essential mobility aid. Therefore, all accommodation must comply and accept assistance dogs.
Liberation Square, St. Helier
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