HIGH FIVES!
Guide From: Ian Beane, Fruitland Door and Finish To: Cherie Littleton, Fruitland Door and Finish
I want to highlight Cherie Littleton, our Fruitland Door mentor. She is always getting with our new hires, ensuring everything is going well for them, and addressing something if it is not. Thank you, Cherie. Wow From: Tyler Honn, Boise CSR To: Steve Meyers, Boise Estimating In preparation to ship a house pack, Steve Meyers saw an issue with a beam during estimating, and together, we found a solution. The customer was very impressed with the detail we put into the estimating process. Good job, Steve, for outstanding customer service. Strive From: James Dowen, Corporate To: Ryan Taylor and Mitchell Sherman, Maintenance Shop
Easy From: Duane Dowell, TVID Interior To: Brittany Bourget, TVID Interior
As a project manager for TVID Interiors, it can sometimes be hard to be everywhere you need to be at the same time, that is, unless you have someone to make it easy for you. Brittany Bourget does that, both for us PMs and our builders. I was recently in such a spot where our builder made some on-the-fly changes and we needed to get the product out to our installers. At my first communication with Brittany and the installers, she hopped right in and helped get everything wrangled and to the job. She made it easy for the builder to complete this change order during the original installation, and she made it easy for me to know things were handled. I don’t know if I could ask for anything more. Safe From: Ben Thomas, McCall To: Aaron Branstetter and Quentin Mettie, McCall Aaron and Quentin just turned in one of the most thorough safety audits I’ve ever seen. They caught lots of little issues and added a bunch of LEAN ideas as well. Nice job, guys. That looks like ownership to me!
High five to Ryan Taylor and Mitchell Sherman. They took on the task of rebuilding and fixing an engine for the McCall store, saving the company $10,000. They got it back running into the fleet and ready for deliveries.
LOCATION HIGHLIGHT: MCCALL
At FBS McCall, we strive to offer a great experience for valued and potential customers. Our Inside Sales team is often the first interaction customers have with us, and we want to make sure their experience is positive! The Wheeler sisters, Ashley and Jordan, primarily take care of walk-in and phone-in customers and orders. Friendly and helpful, as well as knowledgeable about key building supplies, Jordan and Ashley continue to wow our customers with great service that is hard to beat at the competitor. They also make sure the front of the house is spotless, warm, and inviting to customers. Andie Toscan helps at the sales counter and is the first voice call-in customers hear. She is great at helping the customer get what is needed or get the customer to the right person with prompt follow-up. Rod Skiftun and Wayne Dingman both help out up front, too, but often you’ll find Rod in the warehouse checking in freight, making sure the facility is in tip-top shape, and keeping our shelves stocked and products ready for sale. Wayne can often be found on a forklift – out cutting and loading EWP and other building materials, as well as constantly restocking units to make sure the next customer has fresh and clean material to choose from. We pride ourselves on getting customers loaded up with what they need safely and efficiently.
Tying it all together is Anthony Henry, who has this to say about the team: “I’m especially proud of this team because we leave our egos in the parking lot. Everyone is an excellent collaborator who’s unafraid to ask for help when needed. As a result, the skill set at the sales counter runs deeper than ever, and we all genuinely enjoy our time at work!” They are also not afraid to get their hands dirty — helping in many other ways, such as repainting our store, loading boards for customers, or assisting a sales rep in placing orders with a vendor — all with a friendly and helpful attitude. FBS McCall is fortunate to showcase such a fun and skilled team that works together to make building easy!
From left to right: Anthony Henry, Andie Toscan, Rod Skiftun, Ashley Wheeler, Wayne Dingman, Jordan Wheeler
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