5.0 Consumables
Whistl trays and magnums must not be used for moving mailing items between either the customer’s sites or agent’s sites without prior agreement with Whistl Customer Services. 5.2 E-Dockets and Collection Receipts E-Dockets This tool has been designed to be easily accessible via the Whistl website.The tool allows you to declare your daily mail volumes for each of Whistl’s Unsorted services: PremierSort, PremierSort Flex and AllSort. It also allows you to create a unique tray card, which should accompany every mailing. Whistl will provide the customer with a login at the initial customer implementation. If you are an existing customer please contact your Whistl Account Manager for your login details. Please refer to the E-docket Customer Guide for more information. Collection Receipts If customers cannot use the Whistl E-docket tool, then we will provide the collection books at the initial customer implementation. The customer is required to complete the collection receipt with the specific number and type of mailings, number of trays/yorks/magnums/items from the customer nominated site to the Whistl Sorting Centre. Four signed copies of the collection receipt are required by the customer.This will be checked, timed and dated by the Whistl collection driver and an employee of the customer after the Whistl vehicle is loaded.Three copies will be retained by Whistl and the other by the customer as a receipt of collection. The handover of mailing items and the signing of the collection receipt does not constitute acceptance of the mailing items by Whistl.Acceptance of a mailing by Whistl only occurs after Whistl Goods In and QMC mail verification checks have taken place and all, if any, issues have been resolved. A mailing will only then be deemed to have been accepted by Whistl and subsequently the Royal Mail within.
Whistl will supply the relevant equipment required to Whistl customers which will only be used for the final transportation of mail to Whistl centres.Whistl will base the initial tray and container allocation based on the forecast figures provided by the customer. Whistl Customer Services will schedule a replenishment of Whistl trays and magnums based on the weekly forecast provided by the customer. Re-ordering equipment Please contact Whistl Customer Services on 01628 816768 referring to the notice period for trays and magnums below. Requests for delivery of consumables the next day must be received by no later than 15.00 hours. 5.1 Trays & tray labels Whistl will supply the customer with Whistl trays and lids for the sole use of conveying TNT Post specific mailings from the customer nominated site to the Whistl Sorting Centre. Whistl trays must not be used for moving mailing items between either the customer’s sites or agent’s sites without prior agreement with Whistl Customer Services. The customer will provide Whistl Customer Services with notice of their requirements and TNT Post will endeavor to provide the customer’s required amounts within the notice period.
Magnum Quantity
Tray Quantity
Lead Time Required
0- 50
0-200
24 hrs notice
51-100
201-400
48 hrs notice
100+
400+
72 hrs notice
Whistl will supply the customer with Whistl trays and magnums for the sole use of conveying Whistl specific mailings from the customer nominated site to the Whistl Sorting Centre.
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