Whistl reserves the right to sample mailings and postings received from the Customer to ensure compliance with the Agreement. Failure to meet required standards will result in Whistl taking action in accordance with the Procedures for Handling Non-compliant Mailings/Postings. • If after Revenue Protection checks Whistl has identified that mailings fail to comply with the Agreement,Whistl shall notify the Customer, by telephone and electronically, and offer a reasonable opportunity to inspect the mail as soon as is reasonably practicable after identifying the error but no later than within 24 hours after notification. If following the Customer’s inspection (or the expiry of the 24 hour period) Whistl remains satisfied that there has been an error,Whistl may proceed to implement the procedures within this section. • The following table details the actions Whistl may take in the event of non-compliance. In this table,‘Relevant Segment of the Posting’ means that part of the mailing which 8.1 Collections 8.0 Procedures for Handling Non-compliant Postings
Issue
Resultant and corrective actions where applicable
Mail unavailable at collection
If a pre-notified mailing is not available for collection on the nominated day despite the pre-notification that mailing will be considered void and will be logged by Whistl Customer Services. A wasted costs charge will apply, unless the posting is cancelled by Midday on the day the collection is due. If the Customer is unable to meet the agreed collection time, and Whistl are not contacted to agree the delay of the collection,Whistl may not accept the handover of the mailing
Delay of collection
8.2 Consumables
Issue
Resultant and corrective actions where applicable
Late Consumable request notification
If a request for consumables is received after the 15.00 hrs deadline and there isn’t a suitable vehicle to perform the delivery, then the agreed flexible consumable delivery will apply. Alternatively the customer can choose to receive the consumables on the next available delivery vehicle. To agree to either,Whistl Customer Services will require written confirmation from the customer.
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