King's College London - Cleaning Service Manager (Nights)

CLEANING SERVICE MANAGER (NIGHTS) CANDIDATE INFORMATION PACK

CONTENTS King’s College London Estates and Facilities Your Team at King’s Job Description Person Specification Further Information How to Apply

King’s College London

Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and inter- national cities, King’s benefits from being shoul - der-to-shoulder with London’s great institutions. While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. Mission and Vision Through our commitment to exceptional educa- tion, impactful research and genuine service to society, we are creating positive change in our communities, both in London and on the world stage. Our Strategic Vision 2029 looks forward to our 200th anniversary in 2029 and sets out our ambitious plans in five key areas:

• Challenging ideas and driving change through research; • Giving back to society through meaningful service; • Working with our local communities in Lon- don; • Fostering global citizens with an internation- al perspective.

King’s by Numbers

• 1829 - The foundation of King’s • More than 33,000 students from over 150 countries around the world • More than 185,000 alumni across the world • £273m annual research income • 6th in the world for research ‘power’ (2021 Research Excellence Framework) • Ranked 35th in the world (Times Higher Edu- cation World Rankings 2022) • 14 Nobel Laureates • 24th in the world in the Times Higher Educa- tion Impact Rankings that measure universi- ties against the United Nations’ Sustainable Development Goals (SDGs) • 100% of the electricity we purchase directly comes from UK wind energy (since October 2017). King’s target is to be net zero carbon by 2025.

• Educating the next generation of change-mak- ers;

Service Manager (Cleaning)

Estates & Facilities

King’s Directorate of Estates & Fa- cilities is a key enabler of the uni- versity’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been devel- oped using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth

grow the task of developing, main- taining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learn- ing and working experience of our student, staff and partners. Meeting our aims will not be with- out its challenges. Operating in cen- tral London means that King’s has some unique challenges ahead with an ambition to grow student num- bers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are

listed and of great architectural sig- nificance. The campuses house a diversity of spaces, including teach- ing and learning environments, cut- ting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team em- ploys more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. Details of our Strategic Vision 2029 can be viewed at: https://www.kcl. ac.uk/aboutkings/strategy Details about our philosophy can be viewed at: https://www.kcl. ac.uk/aboutkings/orgstructure/ps/ estates/ef-philosophy-booklet-cur - rent.pdf Background to estates and facilities including an introduction from our Director of Estates, Nick O’Donnell can be viewed at: https://www.kcl. ac.uk/aboutkings/orgstructure/ps/ estates/about-us

Facilities Management We deliver integrated campus-based services: full range of hard and soft FM services, i.e. those de - livered by Campus Operations and Engineering. Including in-house cleaning and security services. Our customer’s experience at each campus must be seamless and the quality of service we provide must be consistent across campuses. King’s Cleaning Department The Cleaning and Security Services (CSS) Department was created following the successful insourcing of 400 staff in Aug 19. Delivering core soft services to ~150 buildings across a multi campus estate, the department is now reviewing its operations coming out of Covid and looking to set a new direction while driving up standards. The 250 strong cleaning team provides core cleaning to the entire estate including offices, classrooms, lecture theatres, labs, student residences and outdoor areas. In addition we offer deep cleaning, event support and emergency response ensuring that we provide a high quality front line service to our stu- dent and academic community.

As King’s continues to mature and

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“With a workforce of ~250 staff, I am looking to create a new dynamic management layer within my cleaning team. We have just recruited 22 new supervisors who will be the eyes and ears across the estate and will act as the first point of contact for the cleaning team so I am looking for Service Managers (cleaning) who are excellent people managers who know how to build a strong team and get the best out of people. At the same time, I am looking for a team who can innovate, creatively problem solve while managing a competing range of stakeholder priorities.”

Your Team at King’s

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Gabriela Dejnacka, Head of Cleaning Operations

“Since King’s made the decision to insourced the entire Cleaning and Security operation in Aug 19, and ensure that its entire workforce were on equal terms and conditions, we have had great ambition to drive innovation and improve standards. Covid derailed us somewhat so only now we are in the process of creating our own BICSc Academy; integrating cobotics into the cleaning service and moving to more sustainable cleaning products. It makes it a perfect time to create a brand new service delivery focussed management team who I can work with to further innovate and to consistently drive up cleaning standards across the entire estate.”

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“With a dedicated Resources team supporting the cleaning management team, we are moving towards a data driven service delivery with audit data and people data at our fingertips to drive performance. The new Service Managers (Cleaning) will have access to the necessary tools to get the best out their workforce and to identify where change of approach/innovation/training may be required.”

Fiona Elliot, Associate Director of Facilities

Greig Cave, Head of Resource, Compliance and Performance

Job Description

Post title

Cleaning Service Manager (Nights)

Department/Division Faculty/Directorate

Estates & Facilities

Facilities Management – Cleaning and Security Services (CSS) Grade 6 £49,377.14 to £57,811.43 including £5,000 London Allowance per annum Allowance per annum

Grade / Salary

Responsible for Responsible to

On site cleaning teams

Head of Cleaning Operational staff

Hours

40hrs - 10pm-7am Sunday to Thursday Nights

ROLE PURPOSE

• (Specific, Measurable, Attainable, Relevant and Time-bound) • Be the Campus lead for any and all sub-contracted services. Ensure all service failures escalated and contract variations are actioned in the best interest of the department and end user, including decisions based on financial viability. Health and Safety and Risk Management • Lead full compliance with health and safety legislation in respect of all work undertaken by your team creating a safe working environment and make recommendations to continually improve working practises and efficiency utilising new technology where appropriate. • Ensure all documentation and procedures are relevant and accurate and reviewing, revising an and creating Risk Assessments as and when required • Carry out H&S related investigations and ensure that all recommendations and outcomes are implemented Financial and Performance Management • Ensure strong budgetary control through direct management of day to day resource expenditure and business income (including timely cross charging and interdepartmental billing); and demonstrate sound financial capabilities through the support of the production of business cases, budget proposals, financial performance reports and new business quotations.

cleaning team who deliver a high-quality service across the designated part of the estate. • Ensure that all staff are appropriately qualified and trained in the required cleaning and customer service initiatives in particular to ensure that all managed staff, including third party service providers, have completed the ‘Fit For King’s’ customer service programme and have adopted’ Fit For King’s’ behaviours. • Working closely with the Resourcing, Performance and Compliance Team to understand staffing trends and use data driven decision-making to plan year on year activities to ensure consistent staffing levels and mitigate risk of service failure. • Through collaborative working and strong communication, with both colleagues and stakeholders, ensure that all stakeholders are kept up to date of service change and improvement and that all best practise is shared amongst colleagues to ensure consistent service delivery across the wider estate. Service Delivery • Ensure, through effective and innovative allocation of all available resources, the delivery of a world- class, customer centric Cleaning Service • Take a proactive approach to all service challenges, having the authority and expertise to make operational management decisions to ensure swift and effective resolution. • Use all available management tools and systems to ensure that business critical decisions are SMART

Technical Advice and Guidance • Working with the Head of Cleaning Operations, take a proactive approach to stakeholder management, developing effective internal and external networks and provide support and expertise to academic departments wherever cleaning should be considered particularly in relation to specialist services Vision 2029 Support Vision 2029 through delivery of the Estates and Facilities Philosophy through the provision of: • A sustainable service that has the lowest environmental impact possible and supports compliance with ISO14001 EMS. • Continually reviewing all aspects of service delivery to ensure that all decision making is made with the customers (both student, staff and visitors) at the heart of that decision. To ensure we can build both service excellence and resilience to our operations, postholders will be required to work flexible across the King’s campuses as required. Other duties as directed by the Head of Cleaning Operations and Head of Resourcing, Compliance and Performance. The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

The Cleaning Services Manager (nights) will manage the night operational delivery of the cleaning function for Campuses, associated Residences and other areas of King’s Estate, and will be responsible for the operational effectiveness and budgetary compliance of the campus cleaning service while continually delivering service improvement and maximising resource efficiency. Through strong, yet empathetic leadership the postholder will efficiently lead and manage a team of supervisors and operatives within the cleaning service whilst ensuring the delivery of a high-quality customer focussed service which meets the needs of a world class university. The postholder will build a team that is genuinely inhouse and is committed to the values of King’s and our Fit for King’s programme.

KEY RESPONSIBILITIES

Team Leadership • Act as a role model for professional behaviour and best practice while creating an environment that motivates staff to do their best. • Through the effective use of all King’s management policies and the departmental handbook, manage a fit for purpose, high achieving and professional

Essential • Excellent people management skills, with demonstrable experience of independently managing high performing/effective operational teams. • Exceptional organisational skills that reflect an ability to prioritise effectively, problem-solve/ resolve issues and deliver with excellent attention to detail • Excellent demonstratable knowledge of cleaning methodologies and equipment for a wide range of surfaces and applications and awareness of innovations and developments within the field • Excellent customer focus with a demonstratable approach of ensuring the customer is at the heart of all decision making • Excellent interpersonal and communication skills both spoken and written • Commitment to high standards, with extensive experience of running and planning a high performing multi-site cleaning operation • Experience of managing budgets, overseeing day to day expenditure, and ensuring effective and timely reporting • Proficient with Microsoft Office package • A pro-active and flexible approach to work with the ability to adapt to changing situations (willingness to work evenings, days and weekends if needed) and to work calmly and efficiently under pressure • Full UK driving Licence Desirable • Spanish or Portuguese speaker • Experience with supplier/contract management • Experience in auditing cleaning standards Person Specification

Our expectations There are a number of duties and responsibilities that we ask all employees to be familiar with and adhere to. • Positively contributes to an environment at King’s that truly represents our Fit For King’s standards along with our Principles in Action where every individual feels safe, secure and supported. • To have an understanding of sustainability, including its impact on the University and the work we do, and engage in sustainable practices in the workplace. • Ensure you are working in a safe environment, where you comply with our Health and Safety regulations – Reporting faults and issues as well as any near misses -to ensure own wellbeing and that of colleagues. • Ensure adherence to the CSS Expectations and Standards Handbook. • Ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity. • Comply with King’s protocols on the appropriate use of telephone, email and internet facilities. Equal opportunities Equality, Diversity & Inclusion are central tenets of King’s Vision 2029 which sets out the roadmap for King’s ambition to provide an exceptional student experience and to be an employer of choice. Integral to this is ensuring equality of opportunity and outcome, recognising, celebrating and improving our diversity and inclusion. As a responsible employer we aim to provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation. Our commitment to inclusion means that King’s aims to create an environment where differences are not just respected, but also valued and celebrated. Everyone should be able to bring their whole self to King’s. All King’s students, staff and affiliates are responsible for meeting these commitments to value diversity and create an inclusive environment. King’s will support and equip all members of its community to do this, embedding inclusion throughout the university’s policies, procedures, and practices.

Further Information & How to Apply For a confidential conversation, please contact our advisor Anna Kacprzak: Anna Kacprzak | Resourcing Manager anna.kacprzak@mrgglobal.com M: 07513 721 970

Applications should consist of a CV and short covering letter and should be sent to anna.kacprzak@mrgglobal.com

Their benefits include 30 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits

KCL offers staff an additional days’ leave for voluntary work called ‘service time’.

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