Job Description
Post title
Cleaning Service Manager (Nights)
Department/Division Faculty/Directorate
Estates & Facilities
Facilities Management – Cleaning and Security Services (CSS) Grade 6 £49,377.14 to £57,811.43 including £5,000 London Allowance per annum Allowance per annum
Grade / Salary
Responsible for Responsible to
On site cleaning teams
Head of Cleaning Operational staff
Hours
40hrs - 10pm-7am Sunday to Thursday Nights
ROLE PURPOSE
• (Specific, Measurable, Attainable, Relevant and Time-bound) • Be the Campus lead for any and all sub-contracted services. Ensure all service failures escalated and contract variations are actioned in the best interest of the department and end user, including decisions based on financial viability. Health and Safety and Risk Management • Lead full compliance with health and safety legislation in respect of all work undertaken by your team creating a safe working environment and make recommendations to continually improve working practises and efficiency utilising new technology where appropriate. • Ensure all documentation and procedures are relevant and accurate and reviewing, revising an and creating Risk Assessments as and when required • Carry out H&S related investigations and ensure that all recommendations and outcomes are implemented Financial and Performance Management • Ensure strong budgetary control through direct management of day to day resource expenditure and business income (including timely cross charging and interdepartmental billing); and demonstrate sound financial capabilities through the support of the production of business cases, budget proposals, financial performance reports and new business quotations.
cleaning team who deliver a high-quality service across the designated part of the estate. • Ensure that all staff are appropriately qualified and trained in the required cleaning and customer service initiatives in particular to ensure that all managed staff, including third party service providers, have completed the ‘Fit For King’s’ customer service programme and have adopted’ Fit For King’s’ behaviours. • Working closely with the Resourcing, Performance and Compliance Team to understand staffing trends and use data driven decision-making to plan year on year activities to ensure consistent staffing levels and mitigate risk of service failure. • Through collaborative working and strong communication, with both colleagues and stakeholders, ensure that all stakeholders are kept up to date of service change and improvement and that all best practise is shared amongst colleagues to ensure consistent service delivery across the wider estate. Service Delivery • Ensure, through effective and innovative allocation of all available resources, the delivery of a world- class, customer centric Cleaning Service • Take a proactive approach to all service challenges, having the authority and expertise to make operational management decisions to ensure swift and effective resolution. • Use all available management tools and systems to ensure that business critical decisions are SMART
Technical Advice and Guidance • Working with the Head of Cleaning Operations, take a proactive approach to stakeholder management, developing effective internal and external networks and provide support and expertise to academic departments wherever cleaning should be considered particularly in relation to specialist services Vision 2029 Support Vision 2029 through delivery of the Estates and Facilities Philosophy through the provision of: • A sustainable service that has the lowest environmental impact possible and supports compliance with ISO14001 EMS. • Continually reviewing all aspects of service delivery to ensure that all decision making is made with the customers (both student, staff and visitors) at the heart of that decision. To ensure we can build both service excellence and resilience to our operations, postholders will be required to work flexible across the King’s campuses as required. Other duties as directed by the Head of Cleaning Operations and Head of Resourcing, Compliance and Performance. The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
The Cleaning Services Manager (nights) will manage the night operational delivery of the cleaning function for Campuses, associated Residences and other areas of King’s Estate, and will be responsible for the operational effectiveness and budgetary compliance of the campus cleaning service while continually delivering service improvement and maximising resource efficiency. Through strong, yet empathetic leadership the postholder will efficiently lead and manage a team of supervisors and operatives within the cleaning service whilst ensuring the delivery of a high-quality customer focussed service which meets the needs of a world class university. The postholder will build a team that is genuinely inhouse and is committed to the values of King’s and our Fit for King’s programme.
KEY RESPONSIBILITIES
Team Leadership • Act as a role model for professional behaviour and best practice while creating an environment that motivates staff to do their best. • Through the effective use of all King’s management policies and the departmental handbook, manage a fit for purpose, high achieving and professional
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