Essential • Excellent people management skills, with demonstrable experience of independently managing high performing/effective operational teams. • Exceptional organisational skills that reflect an ability to prioritise effectively, problem-solve/ resolve issues and deliver with excellent attention to detail • Excellent demonstratable knowledge of cleaning methodologies and equipment for a wide range of surfaces and applications and awareness of innovations and developments within the field • Excellent customer focus with a demonstratable approach of ensuring the customer is at the heart of all decision making • Excellent interpersonal and communication skills both spoken and written • Commitment to high standards, with extensive experience of running and planning a high performing multi-site cleaning operation • Experience of managing budgets, overseeing day to day expenditure, and ensuring effective and timely reporting • Proficient with Microsoft Office package • A pro-active and flexible approach to work with the ability to adapt to changing situations (willingness to work evenings, days and weekends if needed) and to work calmly and efficiently under pressure • Full UK driving Licence Desirable • Spanish or Portuguese speaker • Experience with supplier/contract management • Experience in auditing cleaning standards Person Specification
Our expectations There are a number of duties and responsibilities that we ask all employees to be familiar with and adhere to. • Positively contributes to an environment at King’s that truly represents our Fit For King’s standards along with our Principles in Action where every individual feels safe, secure and supported. • To have an understanding of sustainability, including its impact on the University and the work we do, and engage in sustainable practices in the workplace. • Ensure you are working in a safe environment, where you comply with our Health and Safety regulations – Reporting faults and issues as well as any near misses -to ensure own wellbeing and that of colleagues. • Ensure adherence to the CSS Expectations and Standards Handbook. • Ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity. • Comply with King’s protocols on the appropriate use of telephone, email and internet facilities. Equal opportunities Equality, Diversity & Inclusion are central tenets of King’s Vision 2029 which sets out the roadmap for King’s ambition to provide an exceptional student experience and to be an employer of choice. Integral to this is ensuring equality of opportunity and outcome, recognising, celebrating and improving our diversity and inclusion. As a responsible employer we aim to provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation. Our commitment to inclusion means that King’s aims to create an environment where differences are not just respected, but also valued and celebrated. Everyone should be able to bring their whole self to King’s. All King’s students, staff and affiliates are responsible for meeting these commitments to value diversity and create an inclusive environment. King’s will support and equip all members of its community to do this, embedding inclusion throughout the university’s policies, procedures, and practices.
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