OPERATING IN A TIME OF UNCERTAINTY
The Precautions We’re Taking and Some Silver Linings
W hen I think back to the start of our current crisis, the COVID-19 pandemic didn’t seem like a big deal to me. Obviously, that’s since changed. The first indicator to me that the coronavirus would become a huge deal was when I saw all the empty shelves at the grocery store. Even then, I don’t think anyone could have predicted just how big this crisis would become. So far, not a lot has changed regarding how Plumb Smart does business on a day-to-day basis. However, because the facts and circumstances surrounding the outbreak are always changing, I guess there could be some changes at Plumb Smart by the time you read this. For now, though, because we’re a repair business that’s been deemed essential to stay open, we’re still ready to fix any leaks, blocks, or other plumbing problems you might have. One thing I have been asking of our customers is to describe as much of their plumbing problem over the phone as possible before we get there. That way, we can honor the call to practice social distancing as much as possible. We can get an idea of the problem on the call before we get to your home and stay out of your way as much as possible while we fix it. Since a lot of people are either not working or working from home, I’ve noticed customers have been a lot more patient with us. Instead of having to mine a few spare hours out of a weekday for us to fix their plumbing, they’ve got all day to stay home and wait for us. It’s been pretty easy for us at Plumb Smart to abide by the proper health and sanitation guidelines, considering the line of work we’re in. Because we deal with plumbing systems and all the nasty stuff “Because we’re a repair business that’s been deemed essential to stay open, we’re still ready to fix any leaks, blocks, or other plumbing problems you might have.”
that fills them, we were already used to the idea of constantly washing our hands. We’re all about maintaining good hygiene, now and always, and we’re taking the proper precautions for dealing with your plumbing issues and interacting with customers.
While I definitely don’t want to downplay the seriousness of everything going on, I have noticed a few silver linings during this crisis that I think are worth mentioning.
Because so many people are working from home, there’s a lot less traffic on the road, which is great for the people who do have to commute still as well as for the environment. Atlanta has
historically had some of the worst traffic in the country, but not right now. It makes me wonder if more businesses should make working from home an option for their employees. More people might save more time and money, and that sounds like a win-win scenario for everybody. Wherever you are and whatever you’re doing during this season of uncertainty, I sincerely hope you’re all safe and healthy. And who knows? By the time you read this, the coronavirus might be on its way out and things might be back to normal. But until then, if you’re having any problems with your plumbing at all, make sure to give Plumb Smart a call.
–Pa u l Little
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