Contact Information
To reach the Retirement Service Center: You may speak with a Customer Service Representative with Fidelity by calling toll-free 800-343-0860 , Monday through Friday (excluding New York Stock Exchange holidays) from 8 a.m. to midnight Eastern time. You may also use the automated voice response system, available virtually 24 hours a day, 7 days a week.
To reach TIAA: You may contact TIAA by calling toll-free 800-842-2776 . Consultants are available weekdays from 8 a.m. to 10 p.m. Eastern time and Saturdays from 9 a.m. to 6 p.m. Eastern time. Or visit www.TIAA.org to access your accounts. You may also use the automated voice response system, available virtually 24 hours a day, 7 days a week. You can also find contact information for Fidelity, TIAA, and UCP Human Resources at www.netbenefits.com/ucp under the Contact Us tab.
TIAA is not affiliated with Fidelity Brokerage Services LLC or any of its affiliates (together, “Fidelity”) or your employer, and is solely responsible for the information and services it provides. Fidelity and your employer have not been involved in the preparation or delivery of the information or services provided by TIAA via its website or otherwise, does not guarantee or assume any responsibility for such information or services, and disclaims any liability arising from your use of such information or services.
One-on-one consultations: Retirement Planners are available and can help with enrollment, asset allocation, retirement planning, and other questions you may have about the Plan. Click on the Meet with Us tab on the UCP Retirement Planning Website at www.netbenefits.com/ucp to schedule an appointment with a Fidelity Retirement Planner or a TIAA Consultant. To schedule an appointment by phone with a Fidelity Retirement Planner, please call 800-642-7131 . To schedule time with a TIAA Consultant by phone, please call 800-842-2776 .
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