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DECEMBER 2020
Empowering Small Practices to Deliver the Best Care AN OPPORTUNITY TO BE BETTER THE LESSONS OF 2020 CAN LEAD TO INNOVATION
IT
It has been one wild year. But here we are at the end of it, and even though we may not be out of the woods yet, I think we’re all going to breathe a collective sigh of relief when the clock strikes midnight on Dec. 31 and 2021 arrives. A new year always means a chance to start fresh, but we’d all be making a mistake if we just ignored 2020 and treated it like a bad dream that didn’t happen. As nice as that sounds, the truth is, this past year has taught us so many valuable lessons that we can use to make the future fantastic.
sets up proper security for your staff working from home was the biggest factor that AZCOMP aimed to help practices implement in 2020. And it was incredibly exciting for us to witness many of our customers experience the positivity that making these changes brought to their business! But the most rewarding part was helping them to understand that these aren’t just temporary changes — these are advancements that are going to benefit and help the business grow for years to come. We know that because we’ve seen it happen time and again. At AZCOMP, we abide by yet another cliché that I’m proud to drop in here: We practice what we preach. When the crazy scramble to work remotely first landed on the world in March, we mobilized more than 30 of our employees to work from home in just half a day because we already had the systems in place to make it happen. We faced the challenge head on by already being equipped with the tools we needed to do so. In turn, we never missed a beat, and our customers never felt like they couldn’t rely on us to help them. We know the power of being prepared, so we always keep up with the latest next-step in preparation. And we’re here to make sure your business does the same. No matter where you land at the end of 2020, you’ve likely learned some valuable lessons that you won’t soon forget. And if you’ve worked with AZCOMP during the last year, hopefully you feel more prepared to make the most of those lessons and the changes that resulted from them in the new year. That’s what we always strive
I don’t think there’s any denying that the biggest lesson learned this year is the entirely correct cliché that it pays to be prepared. The name of the game in 2020 was figuring out a way to make it easier to securely serve your patients outside your office. The practices that already had the right tools in place for doing so were ready to charge forward when both their patients and their staff were no longer coming into their facility regularly. Other practices that weren’t prepared for this kind of shift in process were caught unaware and left to play catch-up. These were two very different sides of the same coin, but no matter which side you might have been on, you likely benefited from a plethora of lessons learned in the process.
for. But remember, 2021 is just the beginning — these remote systems and pumped up security measures aren’t going anywhere. They’re great tools for making your business better than it’s ever been before, pandemic or not. So it’s never too late to dive into implementing them. And we’ll be here to help you do just that for many years to come.
–Keven Cluff Director Of Operations
Having the technology that allows you to communicate with your patients en masse, gives them options for paying bills remotely, and
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Published by The Newsletter Pro • www.TheNewsletterPro.com
BLUETOOTH MAY BE EASY TO USE
But Now, It May Also Be Easy to Hack
Bluetooth is an extremely handy capability that all our favorite devices have. Smartphones, tablets, laptops, and plenty of other “smart” devices utilize Bluetooth to give us all the great features
Here’s how BLE works: Any time two Bluetooth devices move out of range of each other, they disconnect to save battery, then reconnect later when back in range. During this reconnection, an authentication step occurs, and the two devices use cryptographic keys that were established during the initial pairing process. But hackers have found a way to circumvent this authentication, so if they’re near your devices, they can manipulate the reconnection and send erroneous data to your device. Erroneous data can lead to erroneous decisions, and that can lead to much bigger problems. So, if billions of devices are impacted and there seems to be no good way to reach and fix them all in the current generation of tech, what does that mean for you? It means you can use Bluetooth, but stay aware of your surroundings, be vigilant about your use, and above all, be smart when it comes to the data you receive through your devices.
we want. And in many cases, there are more than one of these kinds of devices inside each home. But recently, researchers have uncovered a potentially devastating flaw in Bluetooth technology that could leave billions of people susceptible to hacking.
It’s called a Bluetooth Low Energy Spoofing Attack, and it can impact any device that runs the Bluetooth Low Energy (BLE) protocol. BLE was developed to conserve battery power while maintaining Bluetooth connections on devices over long periods of time, and it’s such a power-friendly protocol that it has rapidly spread to devices around the globe. These days, you can find BLE in just about everything. The problem now is that there’s an issue with the reconnection process that occurs during BLE, and because BLE is so widespread, it’s that much harder to do a sweeping fix of it.
NEED NETWORKING OR COMPUTER HELP?
SPOTLIGHT ON NEILI HOLMES
If you’ve ever called AZCOMP, chances are you’ve had the pleasure of speaking with Neili
Holmes. Neili has fulfilled many administrative duties during the eight years she’s been with us and has most recently started working in our accounting department. “I bet you’ve
Call our direct support line: 480-730-3055 Create a support ticket via email: ithelp@azcomp.com
Learn more about how to get unlimited computer and networking support at azcomp.com/it. DOWNLOAD OUR FREE REPORT
never heard someone say they were excited to move to the accounting department!” Neili jokes. “The truth is that I’ve loved all the work I’ve done here, so I’m so excited to work with this new team. I wake up every day eager to clock in and get started. When you have the best team and the best customers, how can you not love what you do?” Outside of work, Neili and her husband love hitting the open road in their trailer. “Any weekend we can manage it, we get out and go glamping. Anywhere we can get near some water and act like beach bums is automatically our favorite spot,” she says. After an incredible eight years and counting together, AZCOMP is thrilled that Neili is finding time for some well-deserved R&R.
Protect Your Data What every small business owner must know about protecting & preserving their
“What every small business owner must know about protecting & preserving their company’s critical data & computer systems!” covers the essential information you need to know to keep your network safe. If you aren’t up to date on the latest in security, then your network will be at risk.
company’s critical data & computer systems!
If you depend on your computer network to run your business, this is one report you DON’T want to skip!
This report is available for free at azcomp.com/protect. Download it today to ensure your computer systems are as secure as possible. With this report, you will have peace of mind and can spend time enjoying the start of summer without worrying about the safety of your network and data.
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If you’re looking for a truly useful gift for just about anyone on your list, then The Ridge Wallet should be your go-to purchase. Every adult walks around with credit cards and various IDs in their pocket or purse, meaning every adult needs a way to keep those items and the sensitive information they contain from falling into the wrong hands. Not only does The Ridge Wallet have layers of titanium and strong elastic to keep your cards and cash secure, but the wallet itself is equipped to block radio-frequency identification (RFID). SAFETY INSIDE YOUR POCKET The Ridge Wallet Is Built to Protect
The days of having to spend thousands of dollars on hiring computer-whiz graphic designers to make even the simplest of business cards are rapidly falling behind us. Thanks to companies like Canva, graphic design is becoming more approachable, more interactive, and more exciting to “average” users of the internet than ever before. Canva is an online graphic design platform that gives anyone the tools they need to create professional-grade, eye-catching items like social media graphics, posters, documents, presentations, and other visual content without the use of expensive or confusing programs like PowerPoint or Photoshop. You also don’t need years of education or experience with the medium to have truly professional- looking end results. Since its founding in 2012, the site has gone on to collect over 1 million people using its paid products, and millions more use its free services. These users are creating more than 1 million business presentations every week , and the company’s core product is becoming increasingly more flexible and user- friendly by allowing optimized editing on mobile devices. “We want to give presentations the interactivity that people have come to expect online,” says Melanie Perkins, the co- founder and CEO of Canva. Making the process of creating presentations and other items more engaging by default makes the items themselves more engaging, and that’s just good for business all around. One of Canva’s newest upgrades even lets companies set their own templates with controls for things like colors, fonts, and logos so they can maintain brand identity across large workforces. Canva is a shining example of the success to be found in taking something complicated and finding a way to simplify it and make it more accessible to more people. They truly put consumer needs first and make things look good while doing it. GIVING BUSINESSES A WAY TO CREATE Canva Makes Graphic Design Approachable
RFID used electromagnetic fields to identify and track tags attached to certain objects — like credit cards — and remit their sensitive information back to the wielder. Considering how much sensitive information you carry around with you in your wallet, adding a little extra security to it goes a long way. Plus, the Ridge is sleek, stylish, comes in a variety of colors and designs, and has a lifetime guarantee that makes it a practical and affordable gift for your loved ones or yourself!
If you want to start the new year with the confidence it takes to make 2021 a more successful year than 2020, where’s the best place to start? Take a look at yourself and your ability to be the confident person you need to be to get things done. “Becoming Bulletproof” by Evy Poumpouras is all about transforming yourself into a stronger, more confident, and all-around more powerful person. Poumpouras is a former Secret Service agent to three presidents and one of only five women to ever receive the Medal of Valor. Publishers Weekly said, “Those looking for a shot of confidence will love this.” She shares anecdotes and insights about how making herself strong of mind laid the groundwork for becoming strong in every other aspect. Live Fearlessly and Confidently ‘BECOMING BULLETPROOF’
Poumpouras shows readers how to:
•
Prepare for the unexpected
•
Heighten their natural instincts
•
Stay safe and overcome adversity
• Tap into the inner strength that allows them to face danger
• And influence others to help them realize their goals
The natural instincts that your mind already provides you with are your biggest tool for finding fearlessness. “Becoming Bulletproof” is the perfect guide for tapping into them.
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You Can Make Your Business Better in 2021 PAGE 1 Is Your Password as Secure as You Think? AZCOMP Employee Spotlight PAGE 2 Anyone Can Be a Graphic Designer With Canva A Little Wallet That’s Big on Safety AZCOMP Leadership Library PAGE 3 Finding the Good in This Crazy World PAGE 4
By Erica THE GOOD ONES ARE STILL OUT THERE
2020 has been tough in a lot of ways. It’s easy to go down a rabbit hole of doom in times like these, and it can be so much harder to recognize the good that still exists in the world. But it’s always out there, and you don’t always have to reach that far to find it. A recent news story surfaced about Scott, a terminally ill man in hospice in Kentucky. He wanted nothing more than to attend his son’s first football game of the season, but it was an away game and Scott’s nurse, Jerree, wasn’t optimistic
Days later, Jerree received a call that a local dentist was offering to fly Scott, his girlfriend, and Jerree herself to the away game to see his son play one final time. There was nothing to gain in these actions for either Jerree or the dentist, but they still went above and beyond to make sure a father and son could share one last incredibly special moment together. There are always those who find a way to think outside the box, go beyond themselves to help others, and collaborate on how to meet a need. At AZCOMP, we strive to always find a way to help our customers. When we’re up against a wall and feeling hopeless, that’s exactly when we inevitably have someone else on our team come up with a solution for our needs. We are at our best when we think about others and work as a team, and those moments together are what make our customers’ experiences with us phenomenal. So, when you look around and shake your head at the state of the world, try to remember the good that’s out there. It does still exist, sometimes in forms or places that you might not have considered looking at before.
about the 3 1/2 hours of driving time it would take to get there and back. For a hospice patient, a trip like that just isn’t advisable. But she was determined to help Scott achieve one of his final wishes. So she reached out to a local airport.
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