We are seeking a compassionate, inspiring clinical leader to provide senior operational leadership to our clinical teams. Supporting the Director of Patient and Family Services and working extremely closely with the Lead Practitioners, you will lead our multi-professional clinical teams to provide excellence in care for our patients and their families.
Clinical Manager
Recruitment Pack March 2025
Recruitment Pack March 2025 Clinical Manager
Dear Candidate
Thank you for your interest in the role of Clinical Manager, which has arisen as a result of my internal promotion to Director of Patient and Family Services. Our current Director of Patient and Family Services, Chris Rodden, is retiring in June. We are seeking a compassionate, inspiring clinical leader to provide senior operational leadership to our clinical teams. Supporting the Director of Patient and Family Services and working extremely closely with the Lead Practitioners, you will lead our multi-professional clinical teams to provide excellence in care for our patients
and their families, as detailed within our clinical strategy: https://www.ayrshirehospice.org/clinical-strategy
The Ayrshire Hospice provides specialist palliative and end-of-life care to support patients and their families in making the most of every day. Our vital work is filled with moments that make people smile during a time that can be difficult for everyone. Our values are embedded into everything we do, and people are at the heart of the Ayrshire Hospice. Our values are: “We are kind and compassionate , we are honest , and we are inclusive .” Whether you are an experienced leader within the hospice sector or come from another area of healthcare with a strong understanding of palliative and end-of-life care, if you share our passion for making a meaningful difference, I would love to hear from you. This is not just a leadership role; it’s an opportunity to influence, innovate, and drive forward excellence in care while ensuring our services continue to meet the evolving needs of our communities. If you feel you have the right experience, skill set, values, passion, and tenacity, we welcome the opportunity to connect with you.
Lynne Hoffin Director of Patient and Family Services
Recruitment Pack March 2025 Clinical Manager
About You
You will have a detailed understanding of palliative and end-of-life care, as well as the ability to lead and motivate teams. You will possess highly developed communication and interpersonal skills and be a strong negotiator and patient advocate, influencing colleagues while understanding the importance of collaboration. We need someone who can inspire teams, coach and mentor others, and write compelling text - all through a combination of personal credibility, integrity and professionalism. You will also have the ability to work constructively and cohesively across an organisation, building strong relationships of mutual respect. You will need to be flexible to work at our charity and be proud to make a difference. We are seeking someone who is not afraid to challenge the norm and who takes their team with them to maintain excellence in care. Actively following, and exhibiting, our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors. If compassion and care are an important part of who you are and you are looking for a rewarding and fulfilling role, then this could be for you!
About Us
The Ayrshire Hospice provides excellence in palliative and end-of-life care for patients and their families. We support adults, who have a diagnosis that is life-shortening. In addition, our Family Care Team also support children and young people – as well as the wider family unit – with counselling and bereavement services. Where necessary, we provide a seamless transition from young adult hospice services to our care. Our care seeks to improve quality of life in various ways, for example; we support and advise on symptom control, provide emotional and spiritual care, social care and we provide personal care when it is needed at the end of life. We also have pharmacy, physiotherapy and occupational therapy specialist services as well as our much-valued complementary therapy and Respite and Response services. We can provide care anywhere a person considers their home to be, regardless of the complexities associated with this.
Recruitment Pack March 2025 Clinical Manager
About The Role
The Clinical Manager holds operational responsibility for providing clinical, managerial, and professional leadership in the running of the service, while also influencing the future service delivery and strategy. They are accountable for the delivery and standards of care provided to patients, and ensuring safe, effective, person-centred care. The Clinical Manager will work as a member of the multi-professional palliative care team, ensuring that delivery of specialist palliative care within the hospice and community settings. This role includes leading the clinical educational team to identify, develop, and deliver educational programmes on palliative and end-of-life care to meet identified needs across Ayrshire Hospice services and other healthcare organisations. Working closely with all our clinical teams, this role will ensure seamless collaboration to provide an excellent service for patients and their families. It will also ensure that they remain at the heart of decision-making - we are proud to strive to be person led in all we do.
Chief Executive
Director of Patient and Family Services
Director of Operations
Lead Consultant
Clinical Manager
Head of Governance
Lead Practitioner Family Care Team
Lead Practitioner Community Living Well Hub
Lead Practitioner Community Nursing
Clinical educators x 2
Senior Charge Nurse
Clinical Pharmacist
ANP x 2
Recruitment Pack March 2025 Clinical Manager
Our Future
To ensure the Ayrshire Hospice is prepared to meet the needs of our communities long into the future, the Ayrshire Hospice is due to complete a Capital Build Project in excess of £18 million early in 2025.
This project will transform our Hospice, providing increased privacy and comfort while enabling us to continue to deliver exceptional care to our patients and their families.
A new In-Patient Unit features 12 single, en-suite rooms on site, all bright and airy with abundant natural light. Rooms will have large glass sliding doors offering unbroken views over our newly landscaped gardens. The doors will open wide to allow patients—even if still in bed—direct access to an all-weather private patio overlooking the garden. Each room will have its own private bathroom and will have space for family to stay overnight— including the ability to create a cuddle bed so loved ones can stay together. A new Living Well Hub will provide a beautiful and calming environment, offering a wide range of medical and therapeutic support to ensure that patients at earlier stages in their illness can live as fully as possible. An Education and Learning suite, hairdresser, patient gym, and beauty spa all complete some of the new spaces we will have to enhance our offerings to the community and our patients. The new building will enable the generation of income and support efforts to break down some of the barriers around understanding hospice care, with publicly accessible spaces such as a café, boutique shop, and contemplation space.
Recruitment Pack March 2025 Clinical Manager
Job Description
Job Title - Clinical Manager Location - 35-37 Racecourse Road, Ayr KA7 2TG Salary & Banding - Band 8A - £56,118 - £60,578pa, 35 hours per week Reporting to - Director of Patient and Family Services Main Responsibilities Responsible for leading, developing and delivering high quality person-focused services within areas of responsibility, ensuring the provision of safe and effective care, considering clinical expertise as a significant part of the decision-making process. To lead substantial programmes of work, identifying resources and restraints, overseeing timely implementation of project objectives and adjusting plans accordingly to ensure quality improvement is embedded into the organisation. To manage and lead the resource for the Living Well, Family Care Services and Education Teams within the parameters of NMC, HCPC and SSSC Codes of Practice and the Ayrshire Hospice governance standards and compliance requirements, ensuring that patient needs are assessed, care planned, implemented and evaluated and documented. To provide leadership and direction to enable and empower the Clinical Teams to meet performance targets, whilst ensuring all the care is person centred and quality standards are met. To be a visible part of the Leadership Team and to inspire, motivate and enthuse staff within the clinical directorate and more widely across the Hospice, promoting a culture of learning, professionalism, collaboration and innovation, celebrating our successes and encouraging ambition and achievement. To always demonstrate and uphold the Ayrshire Hospice values and behaviours. As part of the Leadership Team on-call rota, to ensure business continuity is maintained across the whole hospice, there is a requirement for unpaid evening and weekend on- call for responding for emergency situations. Working with the Director of Patient and Family Services and the Leadership Team to: Lead, plan and implement any necessary change programmes including cultural change across the directorate to deliver the Hospice’s strategic ambitions. 1. Manage and mitigate risks to the organisation, accountable in particular for all risks relating to patient care and clinical teams. 2. 3.Ensure a culture where staff engagement and development is encouraged.
Recruitment Pack March 2025 Clinical Manager
·To provide a visible and accessible presence in ward/clinical settings to whom staff, patients and families can seek assistance, advice and support. ·To provide expert professional advice as necessary to colleagues, staff, partners, patients, carers and volunteers by having a highly visible clinical presence within the organisation in-house and community. ·Work clinically on a regular basis to retain own competence and credibility. ·To lead quality improvement initiatives supporting the evolving delivery of palliative care services across Ayrshire and Arran and to work with the Director of Patient and Family Services around strategic development with partner organisations including NHS Ayrshire and Arran and Health and Social Care Partnerships. ·To provide a visible and accessible presence in ward/clinical settings to whom staff, patients and families can seek assistance, advice and support. ·To provide expert professional advice as necessary to colleagues, staff, partners, patients, carers and volunteers by having a highly visible clinical presence within the organisation in-house and community. ·Work clinically on a regular basis to retain own competence and credibility. ·To lead quality improvement initiatives supporting the evolving delivery of palliative care services across Ayrshire and Arran and to work with the Director of Patient and Family Services around strategic development with partner organisations including NHS Ayrshire and Arran and Health and Social Care Partnerships. To provide expert professional advice as necessary to colleagues, staff, partners, patients, carers and volunteers by having a highly visible clinical presence within the organisation in-house and community. Work clinically on a regular basis to retain own competence and credibility. To lead quality improvement initiatives supporting the evolving delivery of palliative care services across Ayrshire and Arran and to work with the Director of Patient and Family Services around strategic development with partner organisations including NHS Ayrshire and Arran and Health and Social Care Partnerships. Ensure that a robust system for clinical supervision and professional governance and revalidation is implemented for all staff, who should be properly appraised with agreed personal development plans. To provide a visible and accessible presence in ward/clinical settings to whom staff, patients and families can seek assistance, advice and support. To work with the wider healthcare community to identify educational needs that can be supported by the Ayrshire Hospice and consider income workstreams. Responsible for the development and implementation of operational plans and strategies, designed to achieve local objectives in line with National targets. To manage resources within the delegated budget and establishment, taking opportunities to realise efficiency gains through skill-mix, developing innovative opportunities for the professional development of clinical teams To ensure all complaints are fully investigated in accordance with the Ayrshire Hospice policies and procedures. In addition to set up a feedback system to enable staff to learn from the complaints and patients concerns about the service. To manage and review the Clinical Risk system within Sentinel, by investigating and taking action on clinical incidents and utilising root cause analysis where appropriate. Responsible for ensuring that the clinical service adheres to all clinical governance standards, specifically HAI compliance ensuring safe, efficient and effective care, compatible with professional and national clinical standards.
Recruitment Pack March 2025 Clinical Manager
Person Specification
Essential / Desirable
Tested
Education / Qualifications Registered Clinical Practitioner with current experience of a healthcare setting with extensive contemporary experience as manager or specialist team leader in healthcare Educated to Masters level or equivalent demonstrable experience. Desirable qualification in Management or Leadership. Experience Experience of budgetary control and staff management Experience of leading or managing change or service redesign. Experience of effective leadership within an organisation. Worked at a senior level previously with line management responsibility and be able to demonstrate ability to supervise the practice of others. A commitment to lifelong learning and demonstrates evidence of continuing professional development. Experience within an educational environment Excellent interpersonal skills are essential to exert influence and develop constructive working relationships with a wide range of clinical and non-clinical staff and patients. Ability / Skills Ability to prioritise workload delegate responsibility and empower staff. Ability to take responsibility, show leadership and make decisions. Able to work well with multidisciplinary team and know when to escalate to seniors. Ability to apply evidence to practice. Personal Qualities Demonstrate the Ayrshire Hospice Values Cultural competence Evidence of thoroughness (is well prepared, shows self-discipline and commitment, is punctual and meets deadlines)
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Recruitment Pack March 2025 Clinical Manager
Staff Conditions and Benefits
Annual Leave Our staff can receive a competitive balance of as much as 38 days leave including public holidays, depending on length of service. Pension Our staff are enrolled onto a highly-competitive workplace pension scheme with a 7.5% employer contribution. If you are joining from the NHS, you may be eligible for membership in the NHS Superannuation Scheme. Sickness & Absence Depending on length of service, Ayrshire Hospice staff can receive as much as 26 weeks full pay during times of sickness. Forget Me Not Day Our staff receive an additional annual leave day each year, mindful of our work and their own experience of grief or loss.
Using TechScheme, you can purchase tech items through payroll deductions and pay for it over an agreed length of time for savings of up to 8%.
Cyclescheme can save you up to 42% on a bike and cycling accessories, paid for over an agreed length of time via payroll deductions.
All Hospice employee have access to a free HSF Health Plan and can increase cover by purchasing additional top-ups. HSF Assist provides staff with access to a variety of helplines and services, including a GP advice line, virtual doctor and legal advice line.
Recruitment Pack March 2025 Clinical Manager
Ayrshire Hospice staff can enrol with this exclusive service for deals and savings on cars, holidays, insurance and more.
Our staff qualify for a wide range of online and high street discounts with major retailers.
Our BHN membership provides a range of other discounts on food, shopping and fashion.
A Byond card is a pre-paid card which offers up to 15% cashback on purchases in a variety of high street shops.
Scotwest are a credit union offering savings schemes, lottery schemes and access to great rates for loans.
Also included with our HSF Health Plan. staff have access to discounts, wellness benefits and more through Perkbox!
Recruitment Pack March 2025 Clinical Manager
How to Apply
Please upload a CV and covering letter at: https://careers.ayrshirehospice.org/
Within your covering letter, we would like you to answer two set questions using a maximum of 500 words per answer:
How would you describe your leadership style, and how would you apply this to support and inspire multi-professional teams delivering palliative and end-of-life care at Ayrshire Hospice? 1. What do you believe are the key elements in delivering high-quality, person-centred care for patients and families in a hospice setting, and how would you work with colleagues to ensure these are consistently achieved? 2.
Please be advised we plan to undertake behavioural assessment as part of this process.
Closing date: Monday 24th March
Recruitment process: Interviews are likely to be held on Thursday 10th April
If you have any queries, please feel free to get in touch with recruitment@ayrshirehospice.org or lynne.hoffin@ayrshirehospice.org
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