scte long read
The Paradox of Silent Success ISPs, Human Nature & Customer Service:
By Melissa Cogavin, Managing Editor, SCTE
Tricky job, being an ISP. AFTER ALL, WE LIVE IN A world of instant gratification and impossible expectations. The public perception of what ISPs do and the industry experience of it are poles apart. Customer service is just one element at play.
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Volume 46 No.3 September 2024
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