Excel Is Opening Three New Clinic Locations! A Message From CEO Kristin Mullen
Message from the CEO:
With so much negative news surrounding us during the pandemic, this month’s newsletter will take a break from the word COVID and let in a bit of sunshine for your Excel reading experience. We are excited to announce the long awaited opening of three Philadelphia Excel clinics. Excel Passyunk in South Philadelphia opened September 28th, and we anticipate we will be moving into our new locations in Northern Liberties and University City in October. These clinics will be led by directors who have long been treating patients at Excel, and understand the high quality hands-on care that is the hallmark of our company. Your full recovery and individualized patient experience is at the heart of all we do, and we are proud to share our patient experience ratings with you this month. Along with other customer experience focused companies, Excel uses the Net Promoter Score (NPS) to measure its patient experience. The rating is focused on whether patients would recommend Excel to their friends or colleagues as a result of the care they received at an Excel physical therapy clinic. The NPS ranges from a negative 100 to a positive 100 and Excel’s patients gave us a score of a positive 93. To compare, in healthcare, the average score is 62, which is the highest across any industry. A score of 70 or above is considered world class. We know you have choices and we want to be your PT for Life. Thank you for your loyalty to Excel, as we strive to improve ourselves each day, and ensure you are pain-free as a result. All 35 Excel locations are fully open and stand ready to provide our exceptional care. Since March 30, we have safely treated 60,000 in clinic visits and 11,000 telehealth visits.
We welcome your requests, and are happy to further discuss any specific questions you may have, to provide assurance of our commitment to your health and safety. Please feel free to contact us at 866-88-EXCEL or call any of our clinics. We look forward to speaking with you soon and assisting in your care. Lastly, as a service to you, as we know many of you have been homebound and are experiencing pain, we are offering FREE SCREENINGS through the month of October, for all previous patients, friends, and family and hope you continue to remain healthy and safe!
In Good Health,
Kristin Mullen, CEO Excel Physical Therapy
www.excelphysicaltherapy.com
CONTACT US TODAY TO SCHEDULE AN APPOINTMENT! TELEHEALTH NOW AVAILABLE!
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