STOP SWEET- TALKINGYOURTEAM HOWTO DELIVER BAD NEWS IN A WAYTHEY’LL ACTUALLY APPRECIATE
USE CONCISE LANGUAGE. Get to your point as soon as you can.This doesn’t mean you have to rush your speech, but don’t add extra padding to your words. INVITE FEEDBACK. By asking thoughtful, open-ended questions, you may receive the information needed to move forward in the most productive way.The problem may not have a simple answer, but by opening up the floor to suggestions, you’ll be putting the power in the hands of the team and creating a sense of shared responsibility for the problem and its solution. With SCORE, you’re never alone! Schedule an appointment to meet with a mentor today. Call 1-866-726-7340 or visit www.StLScore.org right now!
ENSUREYOUARE OPERATING WITHINA CULTURE OF REAL COMMUNICATION. Your team should value constructive criticism and feedback and be open to it. If you haven’t made real communication one of your top values, start now.There should be transparency starting at the highest level, ensuring team members have a clear understanding of expectations and targets and feel part of a common goal. DON’T HESITATE. Say something when the problem first arises.Waiting too long to talk could communicate that you aren’t serious about the problem or that you weren’t confident in the information. PREFACETHE DELIVERY. Before you drop news that’s going to sting, warn your audience.This ensures that everyone understands the words may hurt a little, but it’s for the greater good.
It’s one of the most difficult but necessary things about leadership: the dreaded “talk.”You find yourself nearing an important deadline with a struggling team, and the project has taken a turn for the worse. Mistakes were made, expectations weren’t met, and details fell through the cracks. It’s up to you to bring it to your team’s attention.Addressing the problem in a way that doesn’t tear down confidence or invite team members to totally disengage is not easy. Luckily, honesty doesn’t always have to be brutal.There are ways to be resolute without being a jerk, and “real talk” can build a stronger workforce and culture when done tactfully. Sugarcoating bad news may be easier in the moment, but it will mislead and ultimately won’t deliver the lasting results your business requires. Here’s how to deliver a serious talk to your team when it matters most.
Listen, Learn, and Deliver That ‘Wow!’ Experience
factor, so listen to everything. Maybe one client is celebrating their wedding anniversary; meanwhile, another is feeling a little under the weather.You’d be surprised by how far a get- well card or a gift basket for two will take you. If a client is willing to converse with you on a personal level, don’t take it for granted. The more information you have, the more effective your “wow!” factor will be. With SCORE, you’re never alone!We offer workshops and seminars each month to help you develop the skills you need to succeed.Visit www.StLouisScore.Eventbrite.com today!
Everybody wants it: the elusive “wow!” factor. The “wow!” factor should reside in the foreground of your business model because it improves retention and reinforces why your clients genuinely want to do business with you. It makes them feel like they really matter to you and your operation.Though easy to define, sometimes the “wow!” factor isn’t easy to deliver. However, there are steps you can take to ensure you deliver a “wow!” Chief among them is to listen. Chances are, you know a fair bit about your clients. If anything, personal conversations can alert you to details that can give you a distinct advantage in regards to delivering that “wow!”
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