JOB DESCRIPTION
Post title: Campus Operations Manager
Department/Division: Estates & Facilities
Grade/salary: Grade 7, £41,212 - £49,149 per annum plus £2,923 London Weighting Allowance per annum
Role purpose
• To deliver Facilities Management Services to the King’s community, ensuring services support the learning and teaching experience. In this way, the department can meet the university’s strategic priorities Educate to Inspire and Improve and Research to Inform and Innovate. • To monitor and control resourcing, budgets and performance of one or more of the following functions: in-house Facilities Management Services; third party service providers (including cleaning and security contracts); the Managers on Duty service. • To drive the performance of the Campus Operations Team through actionable KPIs, defining quality and monitoring customer service in line with Fit For King’s values (the directorate’s customer service programme). • To actively support the delivery of the Colleges sustainability and H&S targets, setting clear standards with the Campus Operations Team (including statutory requirements). • Responsible for the health and safety of one or more of the following functions in the workplace by adopting working practices set out in the College’s Health & Safety Policy: in-house Facilities Management Services; third party service providers; the Mangers on Duty. • Achieve 100pc attendance by staff, including third party service providers, at mandatory health and safety training. • Ensure staff, including third party providers, are trained to report all accidents, incidents and ‘near misses’ in accordance with College policy and procedures, and that follow-up investigations are appropriately actioned. • Ensure health and safety records are kept up to date and to provide all relevant data as required by periodical Health & Safety audits. • Responsible for carrying out tests on emergency procedures, ensuring all staff and new starters are fully trained and equipped to respond. • Responsible for adequate first aid coverage and adequate fire marshal coverage within their teams, including out of hours coverage. • During critical incidents, to coordinate the operational team and third party service providers as directed by the Senior Management Team and in accordance with the emergency response plan. Role profile Health & Safety and Business Continuity
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