Ford's Garage Dist Program & Order Guide

don.com | 800.777.4DON

DISTRIBUTION PROGRAM & CUSTOM ORDER GUIDE

Key Contacts

To place an order, or for assistance with item selection, pricing and order tracking, please contact:

Larry Lease Sales Representative Cell: 239.633.4349 Email: LeaseL@don.com Personal Email: Leasel512@gmail.com Lois Silverman Inside Sales Support, Multi-Unit Coordinator 11500 Miramar Parkway, Suite 600 Miramar, FL 33025 Direct: 954.378.7216 Fax: 877.429.2442 Email: SilverL@don.com

David Gilby District Sales Manager Phone: 800.777.4366 ext. 7218 Email: GilbyD@don.com Customer Service Phone: 800.777.4366 Enter “2”, then “2”. Please have your Customer Number available.

Company Profile

Edward Don & Company is the nation’s leading distributor of foodservice equipment, supplies and furnishings. Providing “Everything but the food” is our business and our focus.

We stock more than 12,000 items in seven full-service distribution centers, but our real strengths lie in the experience and determination of our people. Since 1921, DON has been combining its extensive inventory with technological expertise, industry knowledge and dedication to service excellence in order to get you what you need when you need it.

• 2019 sales $1.124 billion (pre-covid) • Chosen supplier for 60,000 customers including restaurants, hotels, hospitals, schools, institutions and clubs • DON leverages its buying power and supplier base of over 2,000 different manufacturers to provide its customers with the best possible costs on equipment, smallwares and supplies • Our extensive depth and breadth of inventory make us ideally suited to fill the changing needs of virtually any foodservice or hospitality operation • We have the most tenured and best trained sales representatives in the industry. DON Sales Representatives receive extensive in-house training as well as ongoing training directly from suppliers. • We are constantly updating our technology and systems to provide our customers with the most efficient ordering, delivery and billing available • In recognition of its outstanding customer service, DON has earned the Better Business Bureau Ethics Award of Chicago, Northern Illinois Torch Award for Marketplace Ethics and the Illinois Family Business of the Year Award

Locations: Chicago, Atlanta, Dallas, Ft. Lauderdale, Los Angeles, Philadelphia and Seattle.

As a world leader in the foodservice industry, Edward Don & Company will continue to create successful partnerships with vendors and customers while building on the superior service practices that have elevated the company throughout its history.

800.777.4DON • don.com

2016039 (updated 042021)

Placing an Order

How Do I Place An Order?

We recommend placing orders through our website at: don.com. The website is available 24 hours a day, 7 days a week. You can research items, place orders, set up a favorites list for faster ordering, or ask questions about products or orders. You can register by simply e-mailing us at don.com, or by calling 800.777.4366. Orders/Quotes should be placed or requested through the DON Customer Service Representative assigned to your account. The number to call is 800.777.4366. Orders may also be faxed to 877.428.3240. DON Direct Customer Service personnel are always available to assist in order placement or to answer any questions related to this program. DON Direct has online access to all pertinent information such as item selection, pricing, order placement or order tracking. The DON Direct department is staffed Monday through Thursday from 7:00 am to 6:00 pm and Friday from 7:00 am to 5:00 pm (Central Time Zone).

What is My Price?

All prices have been agreed upon for every item sold by Edward Don & Company. Current pricing can always be obtained by contacting your DON Direct Representative. Pricing will be updated monthly to reflect manufacturer’s price increases or decreases.

What Is DON’s Minimum Order Size?

DON has a $_______ minimum order policy for all stock orders. Non-stock merchandise minimums are subject to individual manufacturer policies.

How Will My Order Be Shipped?

Stock orders will be shipped from the respective DON Distribution Center. Your DON Direct Representative will inform you of your specific delivery schedule. Based on the location, actual deliveries will be made as follows: • DON Trucks • DON contract carriers • UPS or other package delivery services • Common Carrier

Placing an Order

What Type of Delivery Receipt Will I Receive?

Deliveries made by DON trucks or DON contract carriers will include your invoice for that order. No other invoice will follow unless requested. Shortages, damaged and refused items should be noted on the invoice immediately. Deductions for these notations should be made and the balance of the invoice due should be paid. The yellow copy (delivery receipt) will be signed by you, indicating your receipt of the merchandise. UPS or Common Carrier deliveries will require a signature on the carrier delivery document. Make sure to count the number of pieces received and note any shortages or damage on the carrier delivery document BEFORE SIGNING FOR THE MERCHANDISE. Remember that you are responsible for what you sign for. DON’s invoice will be mailed to you.

How Do Freight Charges Apply?

Freight for stock merchandise will be free when the minimum order size is met as outlined above under “What is DON’s Minimum Order Size?” Most locations will have a minimum order size of $_______, unless your location is serviced by common carrier, which requires a $_______ order for free freight. Orders shipped via common carrier that do not meet the minimum order size guidelines will have freight charges prepaid and added to the invoice. Transportation charges, if any, for non-stock orders will be F.O.B. from the respective factory. This means charges will be prepaid and added to invoice. NOTE: This only applies to shipments in the 48 continental United States.

Who Do I Call Regarding Invoice Questions?

Financial Services Department Contact Information: Phone: 800.777.4366, ext 7226 Fax: 954.378.7003 Generally, payment terms are Net 30 Days for customers meeting DON’s credit requirements for such terms. Proof of Delivery will only be sent when requested.

don.com Help Manual

Help Manual don.com | 800.777.4366

Contents

Welcome.............................................. 2 Improvements.........................................2 Using Mobile...........................................3 Web Account Overview .......................................4 Registering .............................................4 Password Policy .....................................5 Logging In.............................................. 6 Dashboard ..............................................7 Manage Favorites...................................8

Welcome..............................................................2 Improvements.........................................2 Using Mobile...........................................3 Web Account Overview .......................................4 Registering .............................................4 Password Policy .....................................5 Logging In...............................................6 Dashboard ..............................................7 Manage Favorites...................................8 Shopping .............................................................11 Search ....................................................11 Browsing.................................................12 Order Guide............................................13 Favorite Orders.......................................14 Saved Orders .........................................15 Placing an Order..................................................16 Current Order .........................................16 Checkout: Item Availability......................17 Reviewing Your Records .....................................18 Track Orders...........................................18 Billing Information ...................................19 7 7 8 9 9 10 11 12 13 6 6 7 8 9 20 21 21 22 23 23 24 11

Shopping ..............................................

Search .............................................. 11 Browsing.............................................. 12 Order Guide............................................13 Favorite Orders.......................................14 Saved Orders .........................................15 Placing an Order.............................................. 16 Current Order .........................................16 Checkout: Item Availability......................17 Reviewing Your Records .....................................18 Track Orders...........................................18 Billing Information ...................................19

This document is courtesy of t e n.com team

This document is courtesy of the don.com team

don.com Help Manual

Welcome Improvements

Device Accessibility The new don.com works seamlessly no matter your screen size. You can use any of the newest devices and shop just as easily.

Clearer Communication We have an improved pattern for conveying information.

Yellow indicates that you need to take action. Example: trying to log in before filling in both a username and a password Dark gray communicates things that may affect your ability to shop as expected. Example: your customer is in demo mode Orange is used for emphasis. Example: item prices Blue is used for additional information or reminders. Example: the suggestion to print your Order Confirmation Green indicates completion of an action. Example: successfully submitting an order

Red guides you through don.com by indicating your current location and showing you how to get elsewhere. Example: the progress bar in Checkout

Help Manual | Last updated: 03/14/17

don.com Help Manual

Welcome Using Mobile

With a responsive site like the new don.com, changes must be made at the different screen sizes so that the site is usable on all of them. This section will call out those changes between large (desktop), medium (tablet), and small (mobile) screens. The top of every mobile page looks like the image below.

This button expands the menu. Pressing the search icon shows and hides the gray search bar.

This icon takes you different places depending on if you are logged in or not. Not logged in? Links to Login page. Logged in? Links to your Dashboard.

The cart icon links to the Current Order and changes colors when you have items in it.

White icon? Cart is empty. Red? Cart contains items.

This is what the mobile menu looks like once it is expanded. The arrow icons indicate there is a sub-menu. Menu items with no icon are links. To go up a level, the first menu item will be a back button if you are not at the top level menu.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Web Account Overview Registering

On the don.com home page, click ‘Register’

Type in your customer number and postal code, then click ‘Next’. Your customer number can be found on one of your Edward Don & Company invoices.

Enter all required information, then click ‘Next’. This completes the registration process.

Please note that if your account is already registered, you will need to have the account administrator add a user for you. If you are still having difficulties, contact our Customer Service department for assistance.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Web Account Overview Password Policy Passwords on don.com must follow these rules: • Must be at least 8 characters long • Must have at least one lowercase letter • Must have at least one uppercase letter • May not repeat the same character 3 times in a row (e.g. ‘222’, ‘bbb’) • May not use the user’s first name, last name, or username • May not use common words or phrases (e.g. ‘password’, ‘123456’) • May not use the DON name anywhere in the password

Help Manual | Last updated: 03/14/17

don.com Help Manual

Web Account Overview Logging In

You can login to don.com using the login widget on any page where it appears. Just type in your username and password and click ‘Login’.

There is also a login link at the top right of every page.

The login link opens this page where you can enter your credentials as well. The ‘Forgot password’ link from above and the reset link on this page can both be used to reset your password if you are having trouble logging in. If resetting your password does not work, you can contact Customer Service.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Web Account Overview Dashboard

Your Dashboard provides an overview of many of the pages and tools you have access to, such as Track Orders and Account Information. It is the central location for you to start shopping, reviewing orders, or anything else you need to do.

A summary of your current order is visible on every page. Clicking on the cart icon or text will take you to the Current Order page.

Program Information displays an overview of your account information and your current ordering incentives. If you have any corporate documents, the link to view them will be in this box.

Under the ‘Recent Orders’ tab, you can view the last 5 orders placed by your account. Clicking on an order will take you to the Order Detail page where you can reorder the items. If the ‘Saved Items’ tab is available, you can click on it to see the out of stock items you previously ordered and their expected back in stock dates.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Web Account Overview Manage Favorites

To access any of the Manage Favorites pages, first select the correct menu option in the My Account menu. You can then select any tool from the Manage Favorites menu.

On Favorites Item Entry you can add items to your favorites list by item number. Simply type item numbers into the blank fields. Short descriptions will appear as you type valid item numbers. Errors will appear next to items that are unavailable.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Web Account Overview Manage Favorites (continued)

Edit your favorites categories using the Categories tool. Use the first line to add a new category. Enter a sequence and unique category name, the click the “+” button.

To change the order of your current categories, change the sequences then click Update. You can change names as well. To delete a category, click the “x” button. There are also options to delete all your custom categories at once, delete both your categories and items together, or to clear all category sequences.

Anytime you delete a category, you will be offered two options: Delete items and categories. This removes all contained items from your favorites list. Delete only the category. This moves all contained items to the Uncategorized Items category.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Web Account Overview Manage Favorites (continued)

On the Arrange Favorites page, select what category you want to arrange if you have multiple categories. Otherwise, you can arrange your uncategorized items.

Set the order items appear in your favorites list.

If you have more than one category you can switch which category each item is in.

Selecting the Arrange by catalog categories option opens the following dialog:

No checkboxes: items are put in Uncategorized Items, then sequenced by catalog catagory. Keep related items together: related items are kept together despite their DON catalog category. Create categories for items: creates DON catalog categories and moved items into them.

Choose whichever options you would like, then click Yes.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Shopping Search

Our predictive search text now learns as it goes. It will suggest frequently searched terms as well as specific items from the DON catalog and your Order Guide. Results are separated into items from your Order Guide, Favorites, Order History, and the entire DON catalog. You can select which items show.

Selecting “All” results will display filters relevant to the search. You can click to drill down into the items. Available filters are: • Category • Manufacturer • Brand • Style/Type • Gage/Ply/Thickness • Pattern • Size

There is a “Sort by” dropdown at the top of every list of items. We have three new sorting options for Search and Catalog pages: Where stocked: displays locally available items first so you get quicker delivery and pay less in shipping Relevancy (only on Search page): works with your search term to better predict what you want to buy Frequently ordered: shows top purchased items first

• Capacity • Material

• Color • Volts • Simple Description

Help Manual | Last updated: 03/14/17

don.com Help Manual

Shopping Browsing

The View by Manufacturer menu is at the top of the page on large screens, in the footer on medium screens, and in the menu for small screens. It is available on all pages. Selecting one of the manufacturers will show you a list of their items.

You can also choose the “view all” option which will show you a list of all our manufacturers.

In the Products menu, you will find the DON catalog listed by categories. There are 3 levels of categories. Clicking on a 2nd or 3rd level category will take you to a list of items. Clicking on a 1st level category will take you to a list of subcategories. The Products menu is at the top of the page on large screens, in the footer on medium screens, and in the menu for small screens. It is available on all pages. You will not see it this menu if you are only allowed to order Order Guide items.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Shopping Order Guide

Your Order Guide is a tailored catalog created by a collaboration between your sales rep and either you or your corporate office. Clicking the envelope icon will allow you to email the order guide as a PDF or excel.

The notebook icon displays next to Order Guide items on all pages. To add an item to your Current Order, enter a quantity into the box and click “Add”. On all orderable items you can see the favorites star. Yellow means the item is on your favorites list, gray means it is not. Clicking will add or remove it. When you add an item to your favorites, it goes into the Uncategorized Items category automatically.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Shopping Favorite Orders

Favorite orders are shared by all users on your web account. You can access this page through the Place Orders menu by selecting the Favorite Orders option. You can create a favorite order by adding all the items you want in it to your Current Order then using the “Favorite order” link.

When you click the favorite order link, you will need to enter a unique name for it. Then click the submit button.

On the Favorite Orders page, you can see all the favorited orders from your web account. Add the items to your current order using the “Create Order” button. You can also remove a favorite order using the “Delete order” link.

Once you add a Favorite Order it stays indefinitely until you delete it, no matter how many times you use it. Once added to your cart, items can be added or removed and quantities can be changed.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Shopping Saved Orders

Saved Orders are also shared between all users on a web account, like Favorite Orders are. The Saved Orders link is in the Place Orders menu. Make sure all the items you want saved are in your current order. Then, you can save an order from the same spot as favoriting an order.

When you click the save order link, you will need to enter a unique name for it. Then click the submit button.

On the Saved Orders page, you can see all the orders you have saved. Add the items to your current order using the “Create Order” button. Orders will expire on their own so there is no delete link like on Favorites Orders.

Unlike favorite orders, saved orders stick around for two weeks or until you use them, whichever comes first. Please note: saving or favoriting an order does not guarantee item pricing.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Placing an Order Current Order

When empty, the Current Order page will display helpful information about other shopping locations on our site. If you have items in your cart, you will see a summary of your current order including the number of items and a subtotal.

The print icon opens a window where you can print this page.

The factory icon displays next to items that ship directly from the factory (Factory Direct or FD). Truck icons display next to items that ship from one of the DON warehouses that is not your home distribution center (known as Line Item Divert or LID items). Items with no icon are stocked at your home DC. Being able to order LID and FD items is a configurable option on your account.

Use the quantity box to change how many of an item you have in your current order. Click the red ‘x’ button remove an item. You can remove everything at once using the “Clear all” link. The other two links (“Save for later” and “Favorite order”) are covered in the Favorite Orders and Saved Orders sections.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Placing an Order Checkout: Item Availability You will only see the first step of the DON Checkout process if an item you are trying to order is out of stock. Item details are on the left when viewing on large screens with an options panel on the right side. On medium and small screens the item details will stack with the options panels. An expected back in stock date will appear if there is one.

In the options panel are choices based on your account configuration and the item. First, you will see an alternate option if: • Your account is configured to show alternates • There is an alternate for the item • The alternate is in stock Next will be a remind or backorder option depending on if: • Your account is configured to allow backorder Backorder: you pay for the item and we ship it when it is back in stock Remind: we add the item to Saved Items so you can order it when it becomes available The next option will ship the item from DON distribution centers that are not your assigned or home DC. This is offered if: • Your account is configured to allow this option • The item is in stock at alternate DCs • Note: this will likely result in additional shipping costs , so keep that in mind. Last is a remove option. This subtracts the item cost from your subtotal, possibly resulting in lost discounts or incurred charges. A notification will appear to tell you if that happens. We do not suggest this option because we adjust our purchasing levels based on your orders.

When you are done selecting an option for each item, click the Continue button at the bottom of the page.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Reviewing Your Records Track Orders View one year of your full order history on Track Orders. Access this page via the Manage Orders menu. You can find an order by either browsing or searching. Start by entering an acknowledgement, order, invoice, or PO number into the search or selecting a date range from the available dropdown.

Then, select the order you want to see from the list of results.

The Order Detail page will load once you select an order. Click the printer icon next to the order number at the top to print a copy of the page. You can click the “Reorder” button to add the items from the order to your cart.

Help Manual | Last updated: 03/14/17

don.com Help Manual

Reviewing Your Records Billing Information If your account is configured to see billing information, your open invoices are available online. Access the page via the Manage Orders menu. Closed invoices WILL NOT appear. The purpose of this page is bill reconciliation. Go to Track Orders for a complete order history for the past year. Start by clicking on a bucket to enter that time frame. Then select an invoice by clicking on a row.

The Invoice Detail page will load once you select an invoice. Click the printer icon next to the invoice number at the top to print a copy of the page. You can click the “Reorder” button to add the items from the order to your cart.

Help Manual | Last updated: 03/14/17

Order Guide – 6/18/21

Order Guide Summary

Number of Items