don.com Help Manual
Placing an Order Checkout: Item Availability You will only see the first step of the DON Checkout process if an item you are trying to order is out of stock. Item details are on the left when viewing on large screens with an options panel on the right side. On medium and small screens the item details will stack with the options panels. An expected back in stock date will appear if there is one.
In the options panel are choices based on your account configuration and the item. First, you will see an alternate option if: • Your account is configured to show alternates • There is an alternate for the item • The alternate is in stock Next will be a remind or backorder option depending on if: • Your account is configured to allow backorder Backorder: you pay for the item and we ship it when it is back in stock Remind: we add the item to Saved Items so you can order it when it becomes available The next option will ship the item from DON distribution centers that are not your assigned or home DC. This is offered if: • Your account is configured to allow this option • The item is in stock at alternate DCs • Note: this will likely result in additional shipping costs , so keep that in mind. Last is a remove option. This subtracts the item cost from your subtotal, possibly resulting in lost discounts or incurred charges. A notification will appear to tell you if that happens. We do not suggest this option because we adjust our purchasing levels based on your orders.
When you are done selecting an option for each item, click the Continue button at the bottom of the page.
Help Manual | Last updated: 03/14/17
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