Placing an Order
What Type of Delivery Receipt Will I Receive?
Deliveries made by DON trucks or DON contract carriers will include your invoice for that order. No other invoice will follow unless requested. Shortages, damaged and refused items should be noted on the invoice immediately. Deductions for these notations should be made and the balance of the invoice due should be paid. The yellow copy (delivery receipt) will be signed by you, indicating your receipt of the merchandise. UPS or Common Carrier deliveries will require a signature on the carrier delivery document. Make sure to count the number of pieces received and note any shortages or damage on the carrier delivery document BEFORE SIGNING FOR THE MERCHANDISE. Remember that you are responsible for what you sign for. DON’s invoice will be mailed to you.
How Do Freight Charges Apply?
Freight for stock merchandise will be free when the minimum order size is met as outlined above under “What is DON’s Minimum Order Size?” Most locations will have a minimum order size of $_______, unless your location is serviced by common carrier, which requires a $_______ order for free freight. Orders shipped via common carrier that do not meet the minimum order size guidelines will have freight charges prepaid and added to the invoice. Transportation charges, if any, for non-stock orders will be F.O.B. from the respective factory. This means charges will be prepaid and added to invoice. NOTE: This only applies to shipments in the 48 continental United States.
Who Do I Call Regarding Invoice Questions?
Financial Services Department Contact Information: Phone: 800.777.4366, ext 7226 Fax: 954.378.7003 Generally, payment terms are Net 30 Days for customers meeting DON’s credit requirements for such terms. Proof of Delivery will only be sent when requested.
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