Tails Wagging Across Town for Global Pet Foods
A familiar stop for local pet owners, Global Pet Foods St. Thomas has become known for the kind of one-on-one service that keeps customers, and their pets, coming back. That reputation has earned them the recognition as St. Thomas’ Favourite Pet Store in this year’s Readers’ Choice awards, a nod to the strong relationships it has built within the community. Owned by Sean Eason and Erica Dixon, the store reflects years of dedication to both pets and their people. “We are an entirely Canadian-owned and operated chain dedicated to providing pet parents with healthy, quality options for everyone,” Sean explains. With 15 years each working with the brand, the pair bring deep knowledge to the business. Erica adds, “Between Sean, Shelby (our manager) and myself, we have over 45 years of experience helping pet parents care for their pets.” That experience and passion have not gone unnoticed. For Erica, the recent recognition is both rewarding and motivating. “It feels great to receive recognition for our hard work. It will motivate us to continue striving for the high standards we set for ourselves and meeting our customers’ expectations,” she says. Sean echoes that sentiment, emphasizing the team’s commitment to service. “We aim for every customer to leave our store feeling happy with the service they have received and every pet to leave with their tail wagging. To be recognized for this is amazing.” Together, they add, “We want to thank all our lovely customers for their continued support, and we will continue to provide you with the customer service you have come to expect.”
In an era dominated by big box retailers, Sean believes the difference lies in the personal touch. “Our friendly and know- ledgeable staff. You will always be greeted with a friendly smile, and if you have a question that we don’t know the answer to, we will find it out!” Erica agrees, noting their ongoing commitment to learning. “We are always doing research to find the best products, expanding our knowledge, and just learning as much as we can to better help our customers.” There’s more to discover at the store than many realize. “That we are a premium pet store, but we have food and accessories for every budget. Feeding healthy doesn’t have to break the bank!” Sean says. Erica adds, “We also have an amazing D.I.Y. dog wash. It’s a secure room you have to yourself. We provide shampoo, towels, waterproof collars and aprons. You can walk- in or book an appointment.” At the end of the day, it’s the connections, both human and furry, that matter most. “As much as I love seeing all of our human customers, I’d be lying if I didn’t say my favourite part was seeing our furry friends!” Sean shares. Erica agrees, adding, “Nothing keeps us more motivated than when a customer comes back and tells us that the solution we gave them was a success!”
LET’S PAW-TY! THANKS FOR VOTING US #1! Proud to be St. Thomas’ Favourite Pet Store. Thank you for your support!
PROUDLY CANADIAN LOCALLY OWNED & OPERATED
for every $20 you spend, before taxes, per purchase.
Hometown St. Thomas • June 2026 • Page 15
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