Elgin County Plumbing Flows with Community Support For Chris and Nicole Forbes, being named St. Thomas’ Favourite Plumber in the 2026 Readers’ Choice Poll is more than just an award; it’s a reflection of the relationships they’ve built throughout the community over the years. Owned and operated by the husband-and-wife team, Elgin County Plumbing has continued to grow by focusing on quality workmanship, honest service and making customers feel like family. “It’s honestly one of the best feelings we’ve had since starting this business,” says Nicole Forbes. “We’re almost lost for words… but that doesn’t usually last long.” Nicole says the recognition means a great deal because it comes directly from the community they serve every day. “We feel incredibly proud and grateful,” she says. “Moments like this don’t come around often as business owners, and we definitely don’t take it for granted.” She adds that the success of Elgin County Plumbing would not be possible without both their team and their loyal customers. “We wouldn’t be here without our team and the families behind them — and especially our customers,” she says. “The trust people put in us to come into their homes and help them out means more than we can really put into words.” Chris works directly in the field as a plumber while Nicole oversees operations, scheduling, customer service and the company showroom. Together, they’ve built a business that combines technical expertise with a strong focus on customer care. “At the end of the day, it’s how we treat people,” Nicole
explains. “Yes, we take pride in our work and doing the job right, but what really matters to us is how customers feel when they deal with us. We want people to feel comfortable, respected and taken care of from the first call to the finished job.” That personal approach has helped Elgin County Plumbing stand out in a competitive industry. The company has ex- panded its services in recent years, taking on more advanced projects including sewer and drain systems, sump pump systems, tankless water heaters, radiant heating and smart water monitoring systems. The business has also invested in advanced drain cleaning and imaging technology to better diagnose problems for homeowners. But for the Forbes family, the most rewarding part of the business continues to be the long-term relationships they’ve built within the community. “We’ve had customers for so long that we’ve watched their kids grow up,” Chris says with a laugh. “I remember going into a house years ago, pulling toys out of the toilet for a two-year-old and now we’re still going back to that same home, except that kid is now moving the car out of the driveway so we can park.”
Looking ahead, Chris and Nicole say they remain motivated by the same thing that inspired them from the beginning: helping people and giving back to the community that continues to support them. “We want to keep showing up, doing good work and taking care of the people who support us.” They also wanted to include a heartfelt thank you. “To all of our customers, thank you! We wouldn’t have been voted St. Thomas’s Favourite Plumber without you.” A huge THANK YOU from your favourite plumbing team.
Whether it’s cracked pipes, plugged drains or emergency calls, thank you for trusting us and voting us St. Thomas’ Favourite Plumbers! WE FIX WHAT YOUR HUSBAND REPAIRS & SO MUCH MORE...
519.207.0621 elgincountyplumbing.ca Residential / Commercial 24/7 Emergency Services Licensed & Insured Visit our showroom at 16 Barrie Blvd., St. Thomas
Hometown St. Thomas • June 2026 • Page 43
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