News in General, September 2017

NEWS IN GENERAL EMPLOYEE MAGAZINE SEPTEMBER 2017

A WORD FROM OUR CEO Dr. Kenneth Cochran, DSc, RN, MBA, FACHE President & CEO I hope all of you sustained little to no damage from the dreadful storm. It is so heartbreaking to learn of all the devastation that Hurricane Harvey left along its path. I encourage you to explore opportunities to help our neighbors who have been aected. I would like to thank all of you for your continuous hard work and dedication to OGHS. I hope you enjoyed the appreciation breakfast last week. We truly appreciate everything you do to make OGHS not only a great place to work, but an excellent healthcare facility. Please continue to stay informed by reading employee newsletters and by attending one of the Employee Forums scheduled to start on September 20.

Join me in congratulating Surgical Associates of Opelousas in the expansion of their oce with a second location in Eunice, the Cancer Center for their progress in construction at South Campus and our Telestroke program scheduled to go live this month. As we grow and bring new services to the patients that we serve, remember to keep quality your primary goal and continue to keep our mission, “Our Family Caring for Yours” alive and well.

A WORD FROM OUR CHIEF INFORMATION OFFICER Jared Lormand

For those who may not know me, my name is Jared Lormand! I am the Chief Information Officer for Opelousas General Health System. I am honored to have worked here for 25 years. My, what a year this has been! We were the first hospital in the nation to install a “Shared” version of the Cerner EMR in a record time of 11 months. This is a major accomplishment! I cannot thank my team enough in the IT and Biomed Departments for their untiring work and dedication to this project. As a result of our efforts, we have earned the designation as “Most Wired’ Hospital in America for the seventh time since 2005. This award is given to progressive organizations who utilize technology to improve the quality of healthcare it provides. I am extremely thankful to all of the Leaders, Super Users, and front line staff who worked tirelessly on this Cerner implementation. I know our “Big Bang” go-live was heard around the world!

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Newsletter Survey Winners

In the August, 2017 employee newsletter, all employees were invited to fill out a survey for a chance to win prizes. A total of 37 employees participated in the survey. The following employees were selected from the total list to win prizes.

Agnes Lewis –Medical Imaging Kristy Cormier – Neuro/Rheum Practice Felicia Sam – Nursing Services

Miranda Sam - ER Jade Watson - ER

Please call Carol in the PR/Marketing department at ext. 5157 to claim your prize. Fill out September’s survey for a chance to win! To participate, please visit: https://goo.gl/forms/3lNLfYyxWMzEpIaF3

Trust the magic of new beginnings.

Be a reection of what you would like to recieve.

e most important part of communication is hearing what isn’t said.

You are responsible for how you act, regardless of how you feel.

Support your friend even when you don’t support their situation.

We are shaped by our thoughts. We become what we think.

Life shrinks or expands in proportion to one’s courage. - Anais Nin

PHYSICIAN SPOTLIGHT SEPTEMBER 2017 Dr. Michael Felton, Family Medicine, Hyperbaric Medicine Where are you originally from? I am originally from New Orleans; my father’s family was from New Orleans. My mother’s family was from North Louisiana. I have also lived in Oregon. How did you end up at OGHS? I completed my Family Medicine Residency at UHC, formally UMC. I began working in Church Point as a Resident with Dr. Hargorder and at that time recognized a need for Family Medicine physicians in the town of Church Point. I feel practicing there has helped the community by increasing access to healthcare. OGHS is my primary admitting hospital and has been since I opened my office practice. What is your favorite thing about working at OGHS? I enjoy working with the staff at OGHS. There is a sense of camaraderie among the staff from housekeeping to nurses that truly is a novelty, unique to small towns. What do you enjoy most about being a physician? I enjoy helping people. The best feeling is the heartfelt thanks you get when you see people at their worst and help them through the disaster and tragedy that they are faced with. I always bring it back to God! He helped me to get my degree and gave me the ability to serve Him while helping others. I love watching God’s miracles at work! What would you like everyone to know about you? I would like every to know that I am bilingual and fluent in Spanish. I am a reserve deputy sheriff and S.W.A.T. (Special Weapons and Tactics) Team operator for the last 10 years. I am also currently one of the eight Hyperbaric Oxygen and Wound Care physicians here at OGHS. I thoroughly enjoy the aesthetics portion of my practice. I became board certified in Aesthetic Medicine 12-14 years ago. I frequently travel to teach other physicians. In June 2017, I completed training on utilization of a new type of laser. I am one of only three physicians in the country to possess this certification. The other two physicians practice in North Dakota and San Diego. I am thrilled to bring this technology to Louisiana! What do you like to do in your free time? I enjoy spending time with my wonderful daughter, Ariana Sofia! She is the “bees knees” for her Pop! She is a beautiful, gifted 12 year old who loves volleyball. I am her biggest and loudest fan! When I’m not with my daughter, I enjoy working as a reserve deputy sheriff and typically work in this capacity at least twice a month.

CONGRATULATIONS TO MEDICINE SHOPPE PHARMACY!

The Medicine Shoppe Pharmacy recently celebrated their 25th anniversary. Ciara Fontenot, WellnessWorks Health Consultant and Shelly Fontenot, Physician Liaison participated by providing body composition readings to their customers and guests.

OB is the winner of the TIGR Award for the month of August. This award is given to the department that shows their patients the most videos on our TIGR System –the Telephone Initiated Guided Response videos for patient and family education. TIGR AWARD Keep up the good work OB!

5th ANNUAL COMMUNITY BABY SHOWER

On August 10th, 2017 Opelousas General Health System hosted a Free Community Baby Shower in celebration of National Breastfeeding Week. We had 45 expecting mothers, 15 new mothers, 28 support persons and 26 vendors. Participants learned what it means to be a “Baby Friendly” hospital! They also enjoyed refreshments, door prizes and visiting with vendors! Thank you to all of those who helped make this event such a success.

MARK YOUR CALENDARS

Wednesday, September 27, 2017 “Paint the Town Pink” T-shirts go on sale to the public from 8:30 am to 3:00 pm at the OGHS Main Campus. Employee T-shirt Sales Tuesday, September 26th Main Campus from 11:00 to 1:00 in Auditorium B South Campus from 8:00 to 10:00 in Administration Cost is $5.00 (S–XL) and $7.00 (2XL & 3XL.)

Monday, October 2, 2017 *NEW* “Be My Support” Shoe Decorating Contest (Pre-registration required) 4:00 pm deadline to drop off your entry to the OGHS Gift Shop. First place is $100 chamber cash. First place for the “People’s Choice” award is $75 chamber cash.

Thursday, October 12, 2017 Indian Hills Country Club Ladies Golf Association’s Golf Tournament. Proceeds to benefit the Paint the Town Pink initiative. Contact Cindy Ortego at 337-945-3931. Thursday, October 5, 2017 * NEW* “Paint the Canvas Pink” (Door hanger) 5:30 pm - Join us for a fun night of painting a ribbon door hanger at the Delta Grand Theatre. Cost is $35 per person and payment must be made in advance.

FOR PAINT THE TOWN PINK 2017

Friday, October 13, 2017 “Pinkest Business and School” Contest Judging of the “Pinkest” Business and School in St. Landry Parish. (Pre-registration is required) Winners will be posted on the Opelousas General Health System Facebook Page.

Friday, October 20, 2017 Pink Bag Luncheon & Style Show (Limited Seating) 11:30 am – 1:00 pm – Evangeline Downs Event Center. Tickets can be purchased in the OGHS Business Office or on-line for $10.00. A reserved table of 8 can be purchased for $75.00.

Thursday, October 26, 2017 *NEW* “Tickled Pink” (Limited Seating) 6:00 pm -8:00 pm at the Delta Grand Theatre, featuring Comedian Caroline Picard, as seen on Carnival Cruises. Complimentary hor d’oeuvres. Cash Bar. Tickets are $30 each or purchase a reserved table of 8 for $250 (reserved table will include a bottle of red wine!) *NEW* Tickets for all events, t-shirt pre-orders and sponsorships can now be paid online.

For additional information on all of our Paint the Town Pink activities, please call 948-5157 or visit our website www.opelousasgeneral.com . Follow us on Facebook as we “Paint the Town Pink!”

The following employees and physicians were recognized by the patients in the month of August 2017 in our Patient Satisfaction Surveys. Congratulations to each of you and keep up the good work.

Naomi Angelle, L&D Anthony Beaugh, CT Scan Elizabeth Buttross, CP Lab Donna Carriere, L&D Cheriva Dabney, Dietary Morgan Darbonne, L&D Donna Dean, SDS Melissa Deshotels, L&D Shannon Fontenot, Admit

Kyla Joubert, CP Lab Cynthia Lavigne, Dietary Tywone Lazard, Dietary Kimberly Leday, Dietary Jodi Macip, CP Lab Kerrie Nolan, Nursery Kia Oville, EVS-South

PHYSICIANS

Peggy Garrick, Dietary Gladys Grayson, SDS Mona Giron, Admit Diana Gueta, EVS-South Campus Clyde Hawkins, EVS

Dr. Lee Ellender Dr. Thomas Jarnagin Dr. George “Ray” Williams

EMPLOYEE SPOTLIGHT STACY HOLLIER

Stacy Hollier is being ACKNOWLEDGED as the spotlight employee for September 2017. We would like to INTRODUCE Stacy who has been a member of our OGHS team for the DURATION of 9 years. She works as a LRPSGT (Licensed and Registered Polysomnographic Technologist) EEG Technologist in the Sleep Disorders Center.

Stacy's EXPLANATION of her various duties:

Stacy is responsible for performing polysomnograms to test patients for seizures and cerebral silence. She also tests patients for narcolepsy. These tests are performed on hospitalized patients as well as on outpatients at the sleep center. Stacy works closely with the physician and patient on CPAP compliance. (The national average of CPAP compliance is 50% and our average is at 90%). She performs CPAP, BIPAP, AutoSV, O2 and AVAP titrations and ensures that all equipment functions properly and is maintained and stored after use.

What Stacy likes about working at OGHS:

Stacy is very appreciative to work alongside some of the most amazing staff. She enjoys interacting with patients and their families and attending to their needs. She feels that everyone here at OGHS is truly FAMILY!

What Stacy would like everyone to know about her:

Stacy has been married to her best friend, Todd for 20 years. They have five beautiful children, who are their world. She enjoys hunting, fishing, swimming and baseball with her family. Stacy is most THANKFUL for God, her husband, her children, her family, her friends and her job. She is very grateful for her outstanding OGHS family, who stood by her side, while her husband was battling stage 4 Hodgkin's Lymphoma. The great news is he is cancer free and the staff here at OGHS supported them with prayers and provided excellent care! She is happy to be a part of this wonderful OGHS team.

According to the National Institute for Occupational Safety and Health, 40% of workers find their jobs stressful. Changing careers may not be an option but a new study suggests that fitness can help with work related stress. Published in Medicine & Science in Sports & Exercise (2016) the study aimed to link cardiorespiratory fitness (CRF) and self-perceived stress to cardio metabolic risk factors and risk for developing cardiovascular disease (CVD). The more active participants (from a total of 197 men and women with an average age of 39) had lower CRF levels. These scores remained true among people reporting high work-related stress levels. Being more active and fit may provide some protection against the health hazards of high stress by having higher CRF levels. If you are active, keep it up! If not, choose one of the many activities accessible for you. It’s easier than you think!! Walking, weight lifting, Yoga, Pilates, swimming, cycling – and many more – may help you cope with the daily stresses that are sometimes unavoidable!! Even a few exercises at your desk or a quick walk in the halls may be the break you need. See Steph in the gym if you need some ideas or instruction!! WORK STRESS AND FITNESS

LOUISIANA HOSPITAL ASSOCIATION SELECTS KENNETH COCHRAN, OGHS CEO TO SERVE ON LEGISLATIVE, REGULATORY & POLICY COUNCIL

The Louisiana Hospital Association has selected Kenneth Cochran, DSc, RN, FACHE, President and CEO of Opelousas General Health System to serve on the Legislative, Regulatory & Policy Council (LRPC).

Members participating on the LRPC serve a significant role in the association by providing recommendations on various legislative, regulatory and policy matters to the LHA Board of Trustees. The work of the LRPC has been very successful in the past and is a testament that working together can strengthen the influence and voice in the legislative and regulatory arenas on both the state and federal levels. The LRPC hopes to continue a strong tradition of robust and successful advocacy on behalf of patients in Louisiana. “It is vital that the residents of Louisiana are protected and continue to have access to critical healthcare services as health reform continues to evolve. It will be an honor to serve the LHA by participating as a member of the LRPC. I look forward to serving the state, my hospital and my colleagues,” said Cochran. About Louisiana Hospital Association Established in 1926, the Louisiana Hospital Association (LHA) is a non-profit organization representing hospitals and healthcare provider groups across the state. The mission of the LHA is to support its members through advocacy, education and services.

At OGHS, we value our staff and encourage employees to apply for positions within the facility. This list of employees represent those who were selected for positions that resultedin a promotion. Congratulations to the following employees: HR PROMOTIONS

Holly Ardoin, Charge RN, ER Gail Berard, Clinical Coordinator, CVSS

Shauntell Bertrand, Director of Admissions Mark Brockmann, Director of IT Infrastructure Shawn Cormier, Director of Decision Support, IT Lisa Fisher, Clerical Supervisor, Medical Imaging Travis Israel, PACS Administrator Anita Renee Johnson, Senior Medical Tech/Section Supervisor, Lab

Brenda Keys, Environmental Services Supervisor Bryan Labbe, Director of BioMedical Services Tara Lalonde, Office Coordinator, Outpatient Oncology

Lillian Moten, Charge RN, Rehab Amy Perron, Purchasing Agent

Kellie Richard, Clinical Coordinator, 5N Kirt Thibodeaux, Maintenance Supervisor Shandra Thomas, Environmental Services Team Leader Vincent Thomas, Jr. , Food Services Host Jana Veillon, Charge RN, 4N

Featured Partners:

DIABETES Class Location: ________________________________________________________________________________ s Session #1: Date ______________________________ Time ______________ - ______________ Session #2: Date ______________________________ Time ______________ - ______________ Session #3: Date ______________________________ Time ______________ - ______________ Session #4: Date ______________________________ Time ______________ - ______________ Session #5: Date ______________________________ Time ______________ - ______________ Session #6: Date ______________________________ Time ______________ - ______________ Register by Contacting: s _______________________________________________________________________________ Learn to control your OGHS - South Campus; Conf. Rm. 101, 3983 I-49 S. Service Rd. Thursday, September 21 2:00 p.m. Thursday, September 28 2:00 p.m. 2:00 p.m. 4:00 p.m. 4:00 p.m. Thursday, October 5 4:00 p.m. Thursday, October 12 2:00 p.m. 4:00 p.m. Thursday, October 19 2:00 p.m. 4:00 p.m. Thursday, October 26 2:00 p.m. 4:00 p.m. Carol Duplechain at (337) 948-5157 onference Room

This material was prepared by Quality Insights, the Medicare Quality Innovation Network-Quality Improvement Organization for West Virginia, Pennsylvania, Delaware, New Jersey and Louisiana under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy. Publication number QI-B2-020817

QUALITY & PATIENT SATISFACTION

The Press Ganey survey returns from July 1, 2016 to June 30, 2017 revealed that we are improving in 3 out of the 4 service areas. Let’s continue to provide the best quality care to our patients all the time.

QUALITY PILLAR

Goal: Reduce Hospital Acquired Infections to 15 – YTD (As July 31, 2017) – 2 infections • 1 CAUTIs • 1 CLABSI • 0 Total abdominal hysterectomy surgical site infection • 0 Colon surgical site infections

• 0 C-diff infections • 0 MRSA bacteremia How can we keep improving? –Addressing foleys for the inpatients after day 2 – Reminding staff and physicians about the C-diff protocol – Remembering protocols for SSIs and educating staff and patients to prevent infections – Encourage proper hand hygiene

SWIPESENSE WE ARE EVERYWHERE YOU NEED US!!!!

Know your numbers!!!! The goal for each department is to be at 50% compliance. Ask your manager for department compliance and challengeeach other to get to 50%.

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OGHS MOMENTS

EMPLOYEE APPRECIATION BREAKFAST

We would like to thank everyone who attended the Employee Appreciation Breakfast. On behalf of the Board of Trustees and Administrative Staff, thank you for your hard work and dedication to OGHS!

South Campus 3983 I 49 S Service Rd Opelousas, Louisiana 70570

Main Campus 539 E Prudhomme St Opelousas, LA 70570

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