Logistics Manager Candidate Information Pack
Contents Introduction Key Facts Community Spaces RoleDescription Programme&Process
A PLACE DESIGNED FOR PEOPLE
INTRODUCTION
Dear applicant, Thank you for taking the time to apply for the appointment of Head of Twentytwo. Twentytwo is a unique office development currently being built in partnership between AXA Investment Managers and Lipton Rogers Developments. AXA Investment Managers has a proud record of delivering major developments across Europe, including in the past 5 years headquarters for businesses like Amazon, Clifford Chance, Google and IBM. Twentytwo has been designed from the outset as a community for around 12,000 people and will be a major evolution of the traditional office building. It includes many unique and original elements that aim to make the office a human place to work, addressing social, wellbeing, convenience, environmental and productivity needs of both the people and businesses that will occupy and visit the building. Twentytwo will have over 3 acres of communal space offering a diverse mix of facilities including a food market, gym with climbing wall, wellness retreat, business club, cycle park, innovation hub and learning zone, flexible and project workspaces, and a curated gallery space at ground level. The Head of Twentytwo will be an ambassador for the building, leading, mentoring and managing a core team of 14 professionals with over 100 support staff. Twentytwo seeks to set new global standards for a large scale commercial development, and this is a unique opportunity to lead an internationally unique and iconic building, driving change and innovation within the real estate industry. The project is currently in the development, leasing and set-up phase, with completion due in the second half of 2019. AXA Investment Managers will actively manage the asset after completion as a long term holding. g h A m T o i o n d e I Dear Applicant, Thank you for taking the time to apply for the appointment of Logistics Manager at 22 Bishopsgate. 22 Bishopsgate is an office development currently being built in partnership between AXA Investment Managers and Lipton Rogers Developments. AXA Investment Managers has a proud record of delivering major developments across Europe, including headquarters for businesses like Amazon, Clifford Chance, Google and IBM. 22 Bishopsgate has been designed from the outset as a community for c.12,000 people and will be a major evolution of the traditional office building. It includes many unique and original ele ents that aim to make the office a human place to work, addressing social, wellbeing, convenience, environmental and productivity needs of both the people and businesses that will occupy and visit the building. 22 Bishopsgate will have over 3 acres of community space offering a diverse mix of facilities including a food market, gym with climbing wall, wellness retreat, business club, cycle park, innovation hub and learning zone, flexible and project workspaces, and a curated gallery space at ground level. The primary responsibility of the Logistics Manager is to implement and manage the high standards of an efficient and comprehensive logistics service for 22 Bishopsgate. 22 Bishopsgate is revolutionising how a building of this size and scale is managed, with the first consolidation centre being established in order to adhere to the section 106 agreement set out by the City of London Corporation.
A VERTICAL BUSINESS CAMPUS A place where people and ideas thrive, and businesses benefit as a result.
KEY FACTS
• The first vertical business campus in Europe • A diverse population of 12,000 people • 1.275 million sq ft of adaptable workspace • 100,000 sq ft of active community spaces • 61 floors
COMMUNITY SPACES SUMMARY
THE GYM Level 25
THE CLUB Level 57
THE RETREAT Level 41
THE GALLERY Levels 58 — 61
THE EXCHANGE Level 07
THE BIKE PARK Downstairs
THE MARKET Level 02
THE ART WALK Ground
Role Description Head of Twentytwo Reporting Relationships Direct Manager: Head of Central London Property & Asset Management Reports: Head of Engineering Customer Experience Manager Head of Logistics Head of FM Head of Security Executive Summary The Head of Twentytwo is responsible for curating the owner’s vision and brand for the property, as well as managing overall performance of service delivery to occupiers, and optimising customer relationships and satisfaction. Working in close collaboration with the owner and JLL’s Property Management team, the Head of Twentytwo plays a key role in the development of strategies to continuously advance performance of the site team. In conjunction with JLL Contract Director, the Head of Twentytwo assumes overall responsibility for the management of all service matters within the property and will perform the role as the primary owner representative with all internal and external stakeholder interfaces. ROLE DESCRIPTION Logistics Manager – 22 Bishopsgate Direct Manager: Annie Panteli – Head of Operations Executive Summary The Logistics Manager is responsible for implementing and managing the high stand rds of all logistics operations at 22 Bishopsgate and the Consolidation Centre that services it. Developing a strategy to ensure a consistent, frictionless service is achieved through the department’s operations. The Logistics Manager will implement and develop operating systems that enable bookings, tracking and cost onitoring. Using data collected from monitoring the operation, the Logistics Mana er wi l analyse efficie cies and continu lly review the p ocesses and proc dur s in place. An ability to continu lly dapt eff ctively is imperative. The Logistics Manager will be the point of contact for all users of the services, including Occupiers, Fit Out Contractors, the 22 Bishopsgate Team and the service partners appointed to deliver the services.
Technical & Operational • Ability to operationally manage the outputs and performance of the building, meeting its various responsibilities under the contract. • Ensuring that the quality of service is achieved through world class performance to the agreed KPIs. Operational/ Technical • Must be able to demonstrate a track record of implementing and managing a large logistics led contract or in-house operation which is of comparable size, scale and complexity to that of 22 Bishopsgate. • Have experience of mobilising and managing a third party logistics partner, demonstrating how KPI’s and SLA’s have been upheld. • Be able to demonstrate where robust cost models, data and other relevant programmes have been used in order to influence the operations. Customer Orientation • Have a track record of ensuring first class customer experience is the very epicentre of the service. • Demonstrate examples of where exceptional service to the customers of 22 Bishopsgate can be delivered wholeheartedly without exception. More- over, ensure that this is installed across the wider on-site team • Be able to demonstrate experience of engaging with customers to develop and implement a service strategy that meets their requirements. Engagement & Communication • A naturally engaging, influential and commutative individual who can demonstrate the ability to manage multiple stakeholders with a variance of drivers. Customer Orientation • Personality and standing to be an ambassador for the brand, representing the building, owner, JLL, occupiers and community. • Deliver and exceed expectations relating to a quality of service to all customers of Twentytwo. • Must be able to communicate effectively with customers reaching out to them, external professional teams and contractors. • Be able to act as a custodian for 22 Bishopsgate and lead the team as the recognised interface for all logistics matters. Contract & Procurement Management • Have a track record of eith r managing a third-party logistic contract on behalf of a corporate organisation or having been responsible for the deliv y of similar co ract. • Demonstrate examples of where a contract has been procured and mobilised in a challenging and multi-stakeholder environment. • Must h ve p rience of KPI and SLA management, regular performance reporting and cost efficiency analysis. • Be able to demonstrate where performance levels have increased through dedicated management. Strategic Adaptability • A strategic thinker, who is able to process exceptionally high levels of data in order to make informed decisions. • Be able to demonstrate where a decision has been made (through data analysis) and a change of operational direction has then been implemented. • Understand the various phases of the project and how logistic operations will vary depending on where the building is in its lifecycle.
Application Process & Timeline APPLICATION PROCESS & TIMELINE pplication losing ate 18th October t I t r ie 25th October 2nd Round Interviews 29th October For further information or to make an application please contact 22 Bishopsgate’s recruitment partner The Management Recruitment Group on 0203 962 9900. Application Closing Date – Monday 13 th August 1st Round Interviews – 21st & 22nd August 2nd Round Interviews – 2 9th & 30th Au g ust Panel Presentation – 6th September 2018 For further information or to make an application please contact Twentytwo's recruitment partner The Management Recruitment Group at twentytwolondon@mrgpeople.co.uk or 0203 962 9900.
@twentytwolondon @MRGPeople
twentytwolondon.com mrgpeople.co.uk
mrgpeople.co.uk
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