RESORT DELIVERY Our teams are extensively trained to deliver your trip. From events reps to resort coordinators, security officers to welfare leads, you are fully looked after at all levels. 11 PLANNING SUPPORT We provide you with a comprehensive overview and timeline – see it as a checklist. This allows us to work collaboratively and make sure everything is being done efficiently. You know what is required of you in advance and when, no last-minute deadlines. You are studying too after all! 1 OUR 360 SERVICE NETWORKS By being part of the committee and We Are NUCO family, you become part of a huge network of other groups. We facilitate you connecting to share advice and ideas as well as really contributing to the industry reputation as a whole; making impactful changes together. 12 Welcome to the NUCO family, where snowsports isn't just a hobby, it's a way of life. We may be the ones to deliver you your holiday but we are so much more! We have honed our craft over many years and we are here to provide you with proven frameworks, allowing you more time to focus on bringing your year to life! Ensuring you have everything you need to succeed as a club is our priority. Ultimately, your success is our success!
TOP-LEVEL ACCOUNT MANAGEMENT We are here to guide you. See us as an extension of your committee. Read our FAQs page for examples of the kind of things you may come to us for support on and know you can head into the 24/25 season feeling confident with us. 9 INSIGHTS AND SURVEYS The holiday may be over but we don’t stop there. Once we are all back and the resort dust has settled, we do a full survey exercise and debrief to ensure we are always delivering and building on what we have created together. Real life data and real life insights. 10
CUSTOMER EXPERIENCE When we say 5*customer service, we mean 5* customer service. You only need to read our reviews and testimonials to see this. Our team answers your passenger questions so you don’t have to! Solid customer experience is at our core. Read more from our head of CX Charlotte here: 5 TECH TO ELEVATE From our revolutionary passenger app, committee sales reporting and bespoke booking technology, we host an in-house dev team of over 10 people and are committed to elevating your experience through smart tech. Read more here: 4 MARKETING & PROMOTIONS This is one of your key roles as a committee; promoting! We provide marketing and promotions packs, workshops and feedback to ensure you are doing everything you can to hit your numbers! We want to make your time on committee as stress-free as possible and hitting your numbers is one of them! 3 DESIGN SUPPORT Whether you have an in-house whizz already within your committee or need some assistance, we can support you in providing the goods to help your brand flourish. We offer an easy-to-use design support process. 2
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POSITIVE IMPACT We have a commitment to making
a positive impact wherever we can; people and planet. Read more about NUCO Green and our positive impact promise here:
PARTNERSHIPS When you are part of our family, you have access to our benefits. Read more about 'Our Partners Your Benefits' later, but in short; you immediately get access to a load of industry perks! 6
WELLBEING As your tour operator, wellbeing in resort is incredibly important to us – this is for each and every member. You will see from our dedicated initiative that this is always at the forefront and we have taken action to best maintain good mental wellbeing for all of our passengers. 7
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WAN / 2025
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