What our colleagues say: “I have worked for the charity for just over 5 years. It’s the best job in care I’ve ever had. I started as a carer and have progressed to Senior. We have regular training and our pay is higher than the other homes around here and we have the opportunity for overtime too. We get lots of other benefits as well if we want to use them.” Glassdoor “That feeling you get when you know the work you do contributes towards helping care for others. People are great here and the work is varied. Never a dull moment!” Glassdoor “Care work is not easy, it can be tiring after a long shift, but having worked in a different sector for a long time, I get so much fulfilment from care. I get to sit with the residents, talk with them heart to heart, and get to know more about them and really take care of them, and that’s something I wasn’t privileged to do in the past. It’s really fun to be here. I don’t see the home as a workplace, I see it as my second home.” Interview Our impact highlights: • We recognised 159 colleagues with long service awards of 5, 10, 20 and 30 years, including our Chief Executive’s 10-year award. • We saw a 26% increase in new users of our Thrive Mental Wellbeing App and delivered drop-in sessions including on stress and anxiety. • We championed diversity and inclusion, marching in London Pride for a second year, introducing a new Menopause at Work policy, and marking important cultural and religious dates across our homes and central office. • Our turnover was 21% - an increase from the previous year however significantly below the sector average at 28.3% (Skills for Care, October 2023)
OUR IMPACT ON: COLLEAGUES
96 new colleagues joined us in the last year
‘Inspiring our People’ is one of the three pillars in our 2022-2025 strategy. This year we have continued to look after, celebrate and encourage our colleagues. We know that good care can only be provided by a skilled, dedicated and well supported workforce. From technology that eases administrative processes to developments in our diversity and inclusion journey, we had plenty to celebrate this year.
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Our Impact in 2023 – 2024
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