At Greensleeves Care, we know that our residents aren’t the only people we care for. The journey of care-seeking and the process of moving into a care home can be a big adjustment for the families and friends of our residents too. We pride ourselves on being there to support families from their first contact, and are pleased to hear they feel well supported. OUR IMPACT ON: FAMILIES AND FRIENDS
What relatives say: “My dear friend booked herself into a Greensleeves Care home for end-of-life care. I visited her on many occasions and witnessed the care, compassion and friendship she received from all staff from the manager to the cleaner. The welcome she received, the peace she found and the love she felt made all the difference with the standards to her last weeks and days. In her last few weeks on this earth - my friend found the family she had craved all her life.” Friend of resident “Communication is excellent. Someone calls me whenever there is anything to report, no matter how trivial it might seem. The staff want to get to know relatives and make me feel welcome when I visit Mum.” Daughter of resident “The care mum receives is second to none. She has been a resident for eight months and her quality of life has definitely improved for the better. The range of stimulating activities, amazing and varied home-cooked food and level of dignified care given are outstanding. Every single member of staff is courteous, and kind and has mum’s best interests at heart. As a family we could not ask for more.” Daughter of resident Our impact highlights: • Increased satisfaction from families and friends with our services, with 98% of our relatives feeling ‘happy’ with the care we provide, up from 94% the previous year. • 99% of relatives feel welcome and involved in our homes, a 7% increase from the previous year.
99% of relatives say they are made to feel welcome and involved at our homes (Customer Survey 2024)
18 Our Impact in 2023 – 2024
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