What our residents say: “I came out of hospital knowing I was unable to care for myself. My son made arrangements and I came to the care home the following day. I arrived a mere shadow of myself and left feeling almost normal. Thank you.” carehome.co.uk “This care home is excellent. It is the perfect place to be. The staff are helpful and very obliging. The food is excellent. I would recommend it to anyone.” carehome.co.uk “ We all discuss during the morning the things we want to do during the day, and then the afternoons are ready at our disposal. I like to do exercise classes, my son comes in to lead a weekly quiz for us all, which is nice. I like the open spaces here as you can see who’s coming and going, and what interesting conversations appear to be going on. It’s sort of a hub of socialisation!” Resident interview Our impact highlights: • Our care provision was extended by 23 to 1275 beds after reopening Mount Ephraim House and acquiring Broadacres • As part of our Digital Transformation programme, one third of our homes now use Nourish, new technology that improves how we record and evidence care in our homes, with the remaining homes set to bring the system on board in the coming year • We began our organisation-wide rollout of the Gold Standards Framework accreditation, which promotes the highest standards of palliative care • Our resident satisfaction scores increased, with 96% of residents saying they are ‘happy’ with the care we provide, a 3% increase on the previous year 96% of residents are ‘happy’ with their care (Customer Survey 2024)
OUR IMPACT ON: RESIDENTS
As our organisation continues to grow, we never lose sight of the people who matter most: our residents. In the last financial year, we invested into our residents’ environments, drove improvements to our activities provision, aligned our palliative care with best practices and invested in technology to strengthen our care recording process. We take this year’s increased resident satisfaction scores as a positive sign we are on the right track.
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Our Impact in 2023 – 2024
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