Sales Team Information Sheet Loan Market Elevate (LME)
(For internal use only - not for sharing with customers)
THE GOAL: Identify the customer’s finance plans/needs at sales stage and explain Loan Market Elevate’s role in the early stages of the building journey. USE THIS GUIDE TO: Start the finance conversation early. → Introduce Loan Market Elevate as our preferred finance partner since 2015. → Explain the finance support they will provide early in the process to all customers. → If a customer requires a loan, highlight the benefits of financing through Loan Market Elevate. WHY HAVE THE FINANCE CHAT: Starting the finance conversation early helps customers be finance-ready when it’s time to sign their Building Contract and reduces the risk of finance-related delays during the Pre-Construction stage. → Ask how the customer plans to finance their build. → Mention our preferred finance partner, Loan Market Elevate. → Advise customers they will meet with Loan Market Elevate early in the process - intro call when Tender preparation fee is received, Tender presentation and Building Contract presentation. → Loan Market Elevate will explain the finance requirements for the Pre-Construction and Construction stages to ensure the customer knows exactly what needs to happen and when - depending on their finance arrangements. → This support helps keep the finance side of their build on track and ensures the customer is finance-ready when it's time to sign their Building Contract. → If the customer requires finance: Explain that many people assume financing a new home build is the same as buying an existing property. Explain that a construction loan is different to a standard home loan. Note that construction loans are more complex to manage. Emphasise the importance of working with a finance expert who understands both the construction loan process and the building journey. Introduce Loan Market Elevate.
BENEFITS OF LOAN MARKET ELEVATE What the customer gets if they finance with them → Only pay a $10,000 deposit instead of the full 5%. Pay less upfront with the remaining balance not due until construction is ready to start. → Don’t have to act as the middle person - Loan Market Elevate makes the finance side of the build easier by liaising directly with our team and the customer’s lender, so they don’t have to and can focus on building their home. No chasing emails, forwarding documents, or acting as the middle person. → Access to 60+ lenders to find the best rate and service. → $500 gift card at handover as a welcome home present.
ABOUT LOAN MARKET ELEVATE Who they are and why we partner with them → Our preferred finance partner since 2015. → Specialists in construction finance. → Based at our Norwest Head Office. → Have supported hundreds of our customers. → Form part of our process and customers meet with them early (Tender presentation and Building Contract presentation) to help ensure they are finance-ready, even if they are self-funding or using another broker or lender. → Their team understands our build journey, timelines, and finance requirements, so they can explain what is needed and when to avoid any delays. → Their experience means they know which lenders understand construction loan requirements, and which don’t.
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KEY CONTACT DETAILS: Loan Market Elevate
Rakesh Swami
Broker
rakesh.swami@loanmarket.com.au
0422 122 634
Karon Handy
Broker
karon.handy@loanmarket.com.au
0467 311 088
Mark Jackson
Broker
mark.jackson@loanmarket.com.au
0403 554 433
Michael Chadwick
Broker (GM)
michael.chadwick@loanmarket.com.au
0488 188 178
MARKETING MATERIALS & TOOLS: For sharing with customer when having the finance conversation.
→ Your Guide To A Construction Loan - https://online.flippingbook.com/view/771805086/ → Loan Market Elevate Flyer - https://online.flippingbook.com/view/25186625/
→ Borrowing Power Calculator - www.clarendon.com.au/nsw/finance → Loan Repayments Calculator - www.clarendon.com.au/nsw/finance
LOAN MARKET ELEVATE CUSTOMER TOUCHPOINTS
1. Tender Preparation Fee received Loan Market Elevate broker calls the customer to: → Introduce themselves and explain how they provide support early in the process.
2. Tender Presentation → Tender is presented by Sales Consultant or Tender Presenter - if customer accepts (or is likely to), they meet with Loan Market Elevate in person or via phone at the end of the appointment. → Loan Market Elevate to:
Collect the Tender Acceptance Fee.
Discuss how the build will be financed, outline finance requirements and if applicable, promote the benefits of financing through Loan Market Elevate (e.g. $10K deposit).
3. Building Contract Presentation → Building Contract is presented by Contract Presenter - if the customer signs (or is likely to), reintroduce Loan Market Elevate (in person or by phone). → Loan Market Elevate to: Confirm pre-approval status; pre-qualify if no evidence of approval is provided to ensure they can finance the build.
Discuss proof of funds.
Outline next steps - Order Home Owners Warranty (HOW) insurance and deposit due once HOW is received.
From here: The next steps during Pre-Construction will vary depending on whether the customer is financing their build through Loan Market Elevate, self-funding or using another broker / lender.
Call 13 63 93 | Clarendon.com.au
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