REM - Head of Business Support

JOB DESCRIPTION

Job Title:

Head of Business Support

1. Role Purpose

To provide expertise, advice and guidance to the REM Senior Executive management committee.

To build on existing and maintain high quality and robust process documentation systems and procedures.

To provide legal advice to REM on contractual and leasing matters.

Lead role in ensuring policies and procedures are properly documented and evidenced working with nominated team members from Finance, Property Management and Construction teams.

To monitor and consider the impact of changes in relevant legislation.

Lead the reaccreditation of quality management and professional memberships.

To ensure REM’s insurances (including all aspects of corporate and real estate asset insurance) are procured as cost effectively as market & commercial conditions allow.

Management of REM’s Risk Management internal processes and working with Health and Safety team to ensure process discipline and use of Risk Management internal processes.

Oversee and project manage the IT desktop service provider ensuring IT roadmap is delivered and work with REM’s IT Network Management support.

To support the Human Resources team in Employee Benefits procurement.

This role is office-based and therefore the normal hours of work required are from 9:00 am to 5:30 pm, each day of the week from Monday to Friday (inclusive) with one hour for lunch break.

2.

Key Responsibilities

• Compliance with legislation including items such as GDPR and Bribery Act. • Create and maintain appropriate corporate record keeping, archiving and data management process. • Develop and propose appropriate corporate governance policies and best practices for approval by the Board balancing governance requirements with organisational goals. • Monitor and evaluate implementation of governance policies and practices and recommend improvements to ensure maintenance of appropriate governance standards. • Support the development of the governance process by ensuring the effective orientation of newly appointed Directors or Senior Manager recommending an on-going programme of Board education, and de- veloping an effective network of business relationships to share best governance practice. • Work with H&S Team and assets to maintain accreditations (e.g. ISO9001 and RICS). • Management of corporate and asset portfolio insurances, including broker liaison, annual reviews, and recommendations for procurement. • Chair of REM Business Project & IT Group (PITG) including Internal project oversight. • Providing support, guidance and knowledge to Business Support team (Business Support Assistant, IT Manager and Office Manager). • Ensure REM Business Continuity plan is up to date and periodically tested.

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