Head of Estates Services Candidate Information Pack
Introduction
We are St Andrew’s – a thriving Charity with a proud history of helping those with a mental health need, find hope. St Andrew’s Healthcare is a charity providing specialist mental healthcare for patients with some of the most complex, challenging mental health needs in the UK. We provide care across a number of services, including Men’s Mental Health, Women’s Mental Health, Child and Adolescent Mental Health Services (CAMHS), Neuropsychiatry, Autistic Spectrum Disorder and Learning Disability, with the majority of our 600 patients referred to us via the National Health Service. The newly created role of Head of Estates Services will support the delivery of a customer focussed property and facilities function in line with organisation’s corporate and asset strategy. The estates function is set to embark on a period of transformation to operate in a more commercial manner whilst ensuring the delivery of excellent patient care. Reporting to the Director of Estates & Facilities, the Head of Estates Services will drive the strategic direction, implementation and overall operational delivery of Hard FM, Soft FM, Project Delivery and Business Partnering Services, as a member of the Estates & Facilities Senior Leadership Team.
Introduction About us Our Values Our Strategy for the future Our Locations The Role Great reasons to join us How to Apply Contents
Our Values Our values lie at the heart of everything we do.Whether you’re in our care, part of our team, orcollaborating with us, you can count on us to upholdthese values, in everything we do.
About us
4,000 employees 600 people we care for
We are a leading provider of specialist mental healthcare and transform lives by working in partnership with commissioners, patients, families and carers, meeting the mental, physical and spiritual needs of the people in our care. We develop innovative ways to help patients recover, creating a package of care designed around each individual, their preferences and needs. We focus on physical and spiritual wellbeing as well as mental health. Our in-depth expertise covers trauma, personality disorder, psychosis, autism, learning disability, brain injury, complex dementia and Huntington’s Disease. • We train clinical leaders for the future through our teaching programme • We work in partnership with universities around the UK • Our research is improving understanding of mental health • We share our knowledge widely through our annual conference and events programme
COMPASSION Be supportive and understanding to everyone around you
ACCOUNTABILITY Be proactive, take ownership andresponsibility - do what you say you will
5 locations
RESPECT Act with integrity, be open, be honest
1838 established >90% of patients via NHS
EXCELLENCE Innovate, learn, improve, deliver - whatever you do, do it well
Our Strategy for the Future
OUR 7 STRATEGIC PRIORITIES
For almost two centuries, St Andrew’s Healthcare has been here to support people with complex mental health needs. In a world where the challenges of mental health are as complex as they are urgent, our responsibility is clear: to remain an unwavering pillar of support for those in need, whilst embracing innovation to meet the demands of today and the future. This Strategy is our roadmap, outlining the steps we will take to ensure that our Charity achieves its potential, supporting those we serve. It has been developed closely with those who we care for, who work with us or for us. We invite you to join us on our journey as we navigate a changing world and adapt to its emerging demands and possibilities.
1.VOICE Ensure everyone has an equal voice to drive change and reshape society’s response to mental health
5.WORKFORCE Be a thriving workforce – doing the right thing
3.QUALITY Lead the way – through high quality care every day
Read more about our strategy here.
6.LEARNING & RESEARCH
2.SOCIAL IMPACT Be part of our community – a trusted partner
Transform lives through learning and research
4.SERVICE DEVELOPMENT Develop ground-breaking services meeting the needs of those we serve
7.FINANCIAL SUSTAINABILITY Invest responsibly, be confident in our future
Our headquarters are in Northampton, which is also home to the National Brain Injury Centre and a range of services for men, women and young people. Our sites in Essex and Birmingham provide localised care for those with a range of mental health conditions. Our Locations
Northampton
Birmingham
Essex
Nottingham
The Role
Job Title:
Head of Estates Services Estates and Facilities
Job Family: Reports to:
Estates & Facilities
Department:
Director of Estates & Facilities
Purpose of Role: Reporting to the Director of Estates & Facilities, the Head of Estates Services will drive the strategic direction, implementation and overall operational delivery of Hard FM, Soft FM, Project Delivery and Business Partnering Services, as a member of the Estates & Facilities Senior Leadership Team. Head of Estates Services will be responsible and accountable for providing leadership of significant Charity wide patient services and functions including: • Soft FM (Grounds Maintenance, Housekeeping, Patient Catering, In-House Laundry, Security, Secure Receptions, Fleet and Patient Transport, Site Logistics, Portering). • Hard FM functions including Repairs & Maintenance, PPM. • Capital Project Delivery & Capex Management. • Estates & Facilities Business Partnering Team interfacing into the Charity’s Operations structure. • Provide strong strategic and operational service provision and leadership of ‘Business As Usual’ Estates and Patient Services across the Charity’s central and regional portfolio through innovate lateral thinking, challenging status quo and culture. • Ensure that an excellent range of patient facilities and services are promoted and delivered, and managed in a cost effective, customer- responsive way that meets patient, carer and staff needs and promotes the Charity’s service- centric position. • Accountable and responsible for the delivery of Hard and Soft FM services via a blended delivery Key Responsibilities: Delivery
model of direct labour and outsourced supply chain. Critical to the role is the focus on best in class customer service delivery, communication and stakeholder engagement that exceeds colleague and patient expectations. • Accountable and responsible for the performance of Project Delivery Services via in- house and external supply chain. Working hand in hand with the Estates Maintenance Team to deliver transparent and forecast management information associated with Capital expenditure. • Leading the formulation and agreement of Service Level Agreements with operational colleagues from a re-contracting base. Establish clear and transparent KPI reporting. Lead and manage Business Partnering Team, providing requisite oversight and mentoring to ensure culture of continuous improvement. • Accountable for departmental regulatory framework, identifying and evaluating risk with the development of strategies and plans to meet statutory obligations in addition to best in sector, where relevant. • Responsible for building and nurturing exemplary relationships with both internal and external stakeholders, customers and supply chains. Working collaboratively with open two way feedback processes to actively demonstrate continuous improvement. Financial Management, Information and Reporting • Demonstrate strong P&L management of departmental budget, including monthly commentary, quarterly review and re- forecasting. Identify, suggest and deliver opportunity for the realisation of efficiencies across the broad spectrum presented the by Estates & Facilities budget, and more widely
into the identification and delivery of Charity wide benefit. • Responsible for the delivery of clear and interpretable monthly departmental management information, reporting against key agreed KPIs and metrics demonstrating continuing improvement in performance. • Manage, monitor and own the Estates & Facilities Risk register with input into Business Continuity Planning. • As a member of the Estates & Facilities Senior Leadership Team, author, present and deliver departmental business cases, plans and objectives. People and Teams • Effectively organise people and teams within Estates & Facilities to continuously drive improvement in service delivery. Using creative and innovative resourcing to maximise team output and results, challenging accepted culture and practice to create new ways of working. • Operational leadership & line management of teams; lead, manage and coach divisional managers to ensure they deliver against departmental and charitable performance budgets, targets and objectives. • Driving continually improving trend in staff engagement scores via internal annual staff survey and review. • Act as Deputy to the Director of Estates & Facilities as required, representing the department and Charity both internally and externally. • Responsible for leading and contributing to both Estates & Charity wide projects & transformation programmes.
Procurement In collaboration with the Charity’s procurement team, review and recommend revised supply chain for externally delivered estates services including supplier reduction and efficient delivery models. Define appropriate contract management structure as part of potential new ways of working. Health & Safety • Responsible for the safe and effective management of Health, Safety, Quality and Environment within the Estates & Facilities setting, collaborating effectively with Enabling Function Health & Safety teams. • Accountable for the ownership and oversight of all Estates & Facilities policies and procedures relating to the effective running of the estate and services.
Great reasons to join us We value everyone at St Andrew’s Healthcare for who they are and the unique impact they have on our colleagues and the people in our care. Making a difference is rewarding in itself, but working for us offers much more than that. Financial Wellbeing Mental Wellbeing Physical Wellbeing
Behaviours, Skills, Qualifications and Experience
Skills, Qualifications & Experience: • Recognised Academic or Professional Qualification. • Hard and Soft Facilities management experience, including substantial in- house maintenance, catering, security, housekeeping services. • Demonstrated experience of managing a complex budget in excess of £15m. • Sound knowledge of commercial business planning and management. • Effectively working as part of both Senior Leadership and Executive teams. • A pro-active problem solver with experience of balancing operational and strategic priorities. • Collaborative and empowering leadership style with ability to build strong relationships. • Experience of driving through change/ transformation programme & aligning teams to revised transition and revised service models. • Exemplary negotiation skills.
• Employee Assistance Programme • Silver Cloud CBT • Trauma support • Compassion focused staff support • Zero tolerance approach • Speak Up channels • Coaching and mentoring • Wellbeing events • Flexible working • Volunteering opportunities
• In-house Occupational Health • Direct 1-1 confidential advice • Immunisations including free flu jab • Reasonable adjustments advice and support • Health surveillance • Physiotherapy • First aid training • Drop-in health checks, including weigh ins • Eye test vouchers • On-site exercise facilities • On-site shower facilities • Social hub activities • Secure cycle racks and lockers • Cycle2Work scheme
• Competitive pay above the National Living Wage • Pension scheme • Enhanced annual leave • Enhanced sick pay • Pre-retirement financial planning • Death in service security • Salary finance loans • Debt support • Free car parking • Car lease scheme • Employee discounts • Simplyhealth cash plan • Refer a friend initiative • Payroll giving • On-site cafes • On-site Amazon locker
Behaviours: • Values led, acting at all times in the interests of the Charity. • Strong sense of accountability and ownership. • Inspires, welcomes and leads change. • Relationship building through collaboration, influence and negotiation. • An intuitive hands on leader with the capacity to get things done. • Strong decision making in an environment with numerous influential factors. • Lead with strength, humility and courage. • Create challenge, drive and momentum.
How to Apply
To arrange a confidential briefing conversation please contact our advisors Michael Hewlett or Sally Brockway or call 020 3962 9900. Michael Hewlett | michael.hewlett@mrgglobal.com Sally Brockway | sally.brockway@mrgglobal.com
The closing date for applications is Sunday 25th February 2024.
MRG first stage interviews are scheduled for w/c 4th March 2024. St Andrew’s Healthcare first stage interviews are scheduled for 19th and 21st March 2024 and second stage interviews are scheduled for 26th March 2024. St Andrew’s Healthcare is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). All third party applications will be forwarded to MRG.
Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14Made with FlippingBook Digital Publishing Software