GENEDGE Annual Report 2020

Return on Investment eturn on Investment

Key Alliances and Partnerships GENEDGE values collaboration, and is grateful for the support and results we are able to achieve because of our strong relationships with the following key allies and partners. Association of Energy Engineers Batten College of Engineering and Technology at Old Dominion University Center for High Performance Manufacturing at Virginia Tech Center for Innovative Technology Commonwealth Center for Advanced Manufacturing GO Virginia James Madison University

Since 2010, GENEDGE has delivered over $3.2B in Economic Cumulative Impact for our clients.

$ 5.50B

$ 25

6000

$1 = For every $1 invested in assistance and service,

5000

ROI

2019

4000

3000

$25 is returned to the client’s bottom line.

2000

$ 2.27B

NASA’s Langley Research Center Performance Review Institute ReInvent Hampton Roads Southwest Virginia Alliance for Manufacturing U.S. Small Business Administration Virginia Community College System Virginia Homeland Security Division Virginia Department of Emergency Management Virginia Department of Health Virginia Department of Labor and Industry Virginia Economic Development Partnership Virginia Hospital & Healthcare Association Virginia Small Business Development Centers Virginia State University Virginia Tobacco Region Revitalization Commission Virginia Manufacturers Association GENEDGE Support Brenda Bowman, Office & Security Manager Cindy DeOms, Systems Administrator Jeanne Grubbs, PHR; Human Resources Manager

1000 0

2010

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

0

31 %

22 %

Contracted Fees

Other Federal Grants

-50

50

Projected Revenues FY2021 *

Net Promoter Score ® 84.3 %

*Source GENEDGE Budget

20 %

NIST-MEP Federal Funding

2 Clients rated their customer experience well above industry benchmarks and indicate a strong likelihood of recommending the MEP Center, like GENEDGE, they worked with to another company or colleague.

12 %

Other Grants 15 %

Commonwealth of Virginia

2000-2020 GENEDGE Client Impact 1

Ashley Hudson, Administrative Manager Connie Sharpless, Client Relations Specialist Valerie Simpson; Executive Assistant, Client Liaison GENEDGE Marketing Linda Lancaster, Marketing and Communications Manager Valerie Simpson, Executive Assistant; Client Liason (pictured above)

SALES INCREASED OR RETAINED

COST SAVINGS

INVESTMENTS IN OPERATIONS

BOTTOM LINE IMPACT

JOBS CREATED OR RETAINED

$3 Billion

$2.3 Billion $973 Million $2.7 Billion

15,218

1 Source: U.S. Department of Commerce / Independent Survey of Clients 2 Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. For more information about NPS and industry benchmarks for it, please visit https://www.satmetrix.com/wp-content/uploads/2020/07/net-promoter-score-benchmarks.pdf.

32 Bridge Street • Suite 200 • Martinsville, VA 24112 Phone: (276) 666-8890 www.genedge.org

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