The Ripple Effect - AY2023 Rutgers CPHWD Impact Report

STAFF PROFILES: THE CENTER’S ADMINISTRATIVE TEAM

The heart of our Center is our amazing administrative team. The team of administrative professionals are the first contact to many of our 23,000 students annually. From answering phones to scheduling courses to receiving and processing payments, to ordering supplies and assisting in countless other ways it to takes serious talent to pull off everything the Center for Public Health Workforce Development does. Meet the team that’s working behind the scenes to make it all come together. Meet the Team Behind the Scenes (and Computer Screens)

For nearly thirty years, Bonnie Wilson has been the face and the voice of the Center for Public Health Workforce Development. Through multiple office moves, her desk has always been at the entrance, and it is Bonnie who answers the Center’s main phone line. Many of the Center’s trainees come back year after year, and tell her that they are happy to have a familiar face to welcome them each time. As Registrar, Bonnie’s job is to help people register and pay for the courses they take at the Center. Many people prefer to have a person walk them through the enrollment process, rather than doing it online. Bonnie will be the first to tell you she’s happy to help people with questions or enroll them in courses herself. “That extra human touch is important for some people,” she explains. In thirty years, the biggest change she’s seen is the shift to online learning. “But even with online courses,” Bonnie explains, “that human touch is important.”

I love helping people. That’s my main thing. If I can help you, I will.” “ - Bonnie Wilson, Registrar

In 2022, when Office Administrator Cherie Ferguson announced her plans to retire after twenty-five years at the Center, the rest of the staff wondered how anyone could possibly fill Cherie’s impressive shoes. Thankfully Stacey Porter stepped into the role in June 2023 and made the transition as seamless as it could possibly be. Bringing the perfect combination of diligence, experience, and warmth to the role, in only a few months Stacey has proven she’s up for the challenge and has some impressive shoes of her own.

matter tomorrow.” “

As Office Administrator, Stacey’s job is to oversee the administrative staff and ensure the smooth running of the entire Center, including the administration of over 300 courses. Everything from maintaining the master calendar to processing payments to ordering office supplies falls under her purview. “We’re the fuel that keeps the office running,” she explains. “And we’re a great team.”

I like to know what I did today was meaningful and rewarding... to see it meant something and it’s going to

- Stacey Porter, Office Administrator

AnnaBelle Perricho plays a critical role in many different dimensions of the Center’s work. From coordinating communications between member institutions in the Atlantic OSHA Training Center (AOTC), to helping students with replacement OSHA cards, to facilitating online courses and assisting with offsite health and safety courses at private companies or businesses, AnnaBelle helps ensure Center operations run smoothly and efficiently. In her six years in the role, she’s seen the volume of courses and students grow exponentially and loves knowing that so many more people are benefitting as a result. Plus, after personally facilitating countless online courses, she vouches that “our instructors are really really good.” When students urgently need help because they’ve lost their OSHA card and are unable to work, helping them is really meaningful.” “ - AnnaBelle Perricho, Administrative Assistant

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