Great Customer Experience Program
2025 is already off to a sunny start as we recently caught up with Kristen and Vanessa from the PGH Group to strengthen their business through the Great Customer Experience Program. Collaborating with the Bayside Hotel in St. Helens, they are proactively identifying growth opportunities and supporting staff development. It’s truly inspiring to see businesses taking meaningful steps to elevate service standards and foster long-term success.
had previously participated in the Great Customer Experience (GCE) Program. It was a fantastic moment to reflect on the positive impact the program has had on their customer service, and a reminder of the importance of building strong relationships with your customers, venue brand and within the industry. As the year came to an end, Gena was also busy delivering GCE Venue Awareness session certificates to staff members at various local venues. One stop was Marion Storm Café, a beloved spot known for its welcoming atmosphere and delicious menu. Another was Frankie J’s, which continues to impress customers with its vibrant venue, mouthwatering pizza & top-tier service. It’s always a joy to return to visit these venues, hand out certificates, and hear about the team’s commitment to providing outstanding customer experiences. However there was no slowing down as 2025 rolled in, kicking off the new year with a trip to Stanley to spend some time with the team at The Stanley Seaview Inn for their Great Customer Experience Venue Awareness session.
North West Update
As 2024 drew to a close, Gena ended the year on a high note, attending several wonderful events that celebrated the milestones and memories of the year that was. Among the highlights was the highly anticipated launch of Orange Crush by Spreyton Cider Co., a delightful new drink that immediately stole the spotlight. This launch was exciting and gave me the perfect excuse to reconnect with the team at Spreyton Cider Co., which
Looking ahead, Gena is planning to visit various regions including the North West Coast, West Coast, Cradle Mountain, and King Island. If you’re a venue owner or manager who hasn’t yet participated in the Great Customer Experience Program and is eager to enhance your business, now is the perfect time to connect.
Enquiries? Contact our GCE team Dave Noonan (program facilitator) E: dave@tha.asn.au Ph: 0437 099 315 Anita Lewis (south) E: anita@tha.asn.au Ph: 0488 455 431 Darren Martello (north) E: darren@tha.asn.au Ph: 0428 020 179 Gena Cantwell (north west) E: gena@tha.asn.au Ph: 0417 125 092
37 Tasmanian Hospitality Review Oct/Nov Edition
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