HEAD OF ESTATE AND FACILITIES CANDIDATE INFORMATION PACK
EXECUTIVE SUMMARY
As the leading museum for London, we tell the story of the world’s greatest city and its people. It is an exciting time in our own history as we plan for our move to a new home in Smithfield. We are seeking to appoint a Head of Estate and Facilities to lead and manage the Estate and Facilities function for both ongoing operations and the New Museum project opening in 2026. This is a fantastic opportunity which offers the chance to take a leadership role across a truly unique, atmospheric historic market buildings, at the heart of one of the capital’s most historic and creative quarters, Smithfield. We are looking for an experienced Estate and Facilities management professional to lead and manage the Estate and Facilities function both with regard to the New Museum project and ongoing operations at London Wall and Docklands. The successful candidate will have a proven track record in leadership roles across large-scale property and estate portfolios of significant complexity. We are seeking to maximise the potential of our history and brand and the physical environment needs to support this – we are therefore seeking a leader that has demonstrable experience of successfully leading transformation programmes resulting in exceptional estate service provision.
EXECUTIVE SUMMARY STRATEGY AND VISION ABOUT US JOB DESCRIPTION
PERSON SPECIFICATION BENEFITS HOW TO APPLY
STRATEGY & VISION
Visitors to Smithfield will be able to explore our historic and contemporary galleries in the General Market or head to West Poultry Avenue for cutting- edge, real-time multimedia exhibits. Our Research Centre will be established, and work on the temporary exhibition spaces, learning centre, and collections stores in the Poultry Market will be well underway. Meanwhile, as planning for Smithfield swings into delivery, London Museum Docklands will move to centre stage. Commercially successful exhibitions will enhance the offer to visitors and sit alongside new ways of telling the globally important history of the transatlantic slave trade and London's docks. In its Docklands home, London Museum will become a more meaningful and powerful place for all nearby residents. Our strategic objectives for the period 2023–2028 are to: • Build our new future • Reach more people than ever before • Stretch thinking • Engage all young Londoners • Transform ourselves for a better world This plan sets the direction for the most exciting time in our history. To learn more, you can view the full plan here. By 2028 Museum of London will have become London Museum, a shared place in the middle of it all where all our city's stories cross and collide.
ABOUT US
We have embarked on an extraordinary journey to create a new museum for London. This is a once-in-a-generation opportunity to reconceive what a museum for London can be. The London Museum will sit in atmospheric historic market buildings, at the heart of one of the capital’s most historic and creative quarters, Smithfield. They are a perfect home for a new museum of London, and for London: not shiny new buildings or a grand old palace, but very special market structures grounded in the working and trading history of the city. Moving to Smithfield from our site at 150 London Wall means that we will be able to do so much more, for many more people. It will give us street-level entrances in a wonderful neighbourhood, better transport links courtesy of the Elizabeth line, and the opportunity to create innovative new galleries, exhibitions and events.
To find out more, visit: https://museum.london/
MAIN RESPONSIBILITIES
Estate Wide Develop the future Estate Management Strategy (hard & soft services)) and related transition plan for the journey from current estate to the new estate, reflecting: • New museum commissioning, handover and information management of building systems and spaces at Smithfield • Sustainability objectives • Carbon footprint plan to net zero carbon. • Smart building enablement • Exiting and decommissioning London Wall • Outsourced services strategy and procurement • Ongoing estate operation for Docklands and Collection stores in East London • Health and Safety • Staffing and team strategy across multiple buildings New Museum Project • Lead the development and delivery of new museum operational estate strategies facilitating the input of relevant museum colleagues, working with the Design Team, Construction Manager and appointed subcontractors, and coordinating inputs and feedback. . • Form part of the Core Project Team for the purposes of governance and decision making. Represent buildings, operations and infrastructure interests providing a proactive voice for end use and maintenance strategy. • Oversee delivery of the museum’s vision for an efficient and intelligent building ensuring that opportunities to optimise design, operational performance, maintenance and cost are pursued. • Contribute to the planning and coordination of dependant projects, including representing museum interests and liaison with external stakeholders and the Design Team. • Act as principal point of contact for legal services relating to property agreements and energy contracts, and contribute to their development and related negotiations.
Ongoing Operations • Line Management of Deputy Head of Estate & Facilities, Estate Resource Manager and Museum Technical lead, to ensure department objectives are delivered and there is smooth running of the function. • Propose, agree and manage the department revenue and capital expenditure budget. • Oversee the performance the service providers and ensure high levels of service performance are achieved, in particular for customer facing environments and the preservation of objects.. • Propose, agree and manage the annual capital works budget and plan, and help secure its funding. Oversee execution of capital projects within time, cost and quality parameters and maintain appropriate contracts and documentation for audit, inspection and funding claims. • Monitor and review energy consumption with service provider ) and identify opportunities/strategies to reduce consumption and address the performance of building services. • Efficient and effective management of the estate, to optimise space utilisation and building operations. . • Develop and lead the museum’s Health & Safety strategy, directing the efforts of (H&S) the consultant/competent person, advising the museum executive and responsible person. Provide relevant advice and guidance to departments heads. Chair the Health & Safety group and produce the monthly and annual reports Lead on internal audit and inspection. Ensure statutory requirements are met for building management services and that all works are carried out in accordance with regulation. Specific Requirements The post holder will be required to be a counter signatory for DBS and disclosure checks. This position requires a basic disclosure check which will reveal any unspent convictions. A criminal record may not necessarily be a bar to placement, as any decision will be treated on its merits and individual circumstances subject to the museum’s overriding obligations to protect the children and vulnerable adults in its charge, members of the public, the safety of the museum’s staff and the Collection. Occasional weekend working and attendance at evening events is required.
JOB DESCRIPTION
Head of Estate and Facilities
Job Title
New Museum/ Facilities
Department
SPOT
Grade
Circa £75,000
Salary
35 hours per week, Monday to Friday. Flexibility with working hours will be required to ensure business continuity Museum of London (London Wall), but with a requirement to work across all sites (Museum of London Docklands, Mortimer Wheeler House (MWH) and West Smithfield). The museum operates a policy of blended working – both onsite and offsite working
Hours
Location
Permanent
Duration
Director of New Museum Project & Estate
Reports to
Facilities Operations Manager; New Museum and Facilitators Senior Office Manager; New Museum Technical Lead
Responsible for
PERSON SPECIFICATION
We will be shortlisting applications based on the answers to the Top Essential Criteria first. For those people who meet these criteria we will then further shortlist the application against the Further Essential Criteria. Should you be successful in being shortlisted, both sets of criteria and our Behaviours below will be assessed as part of an assessment process, in order to give you the best opportunity to show you are suitable for the role. Top Essential Criteria • Proven successful experience of Facilities Management at a senior level including development and implementation of estate management strategies and operational policies and procedures • Experience of leading and motivating a multi- disciplinary internal team and outsourced providers • Experience of managing complex capital and maintenance projects Further Essential Criteria • Ability to manage a complex network of stakeholders through strong inter-personal skills to deliver outcomes that satisfy demanding expectations • Experience of managing electrical and mechanical services • Experience of developing and leading Health & Safety strategy • Experience of producing and managing budgets and forecasts • Experience of effective energy management • Experience of developing and/or administering legal agreements relating to property and to energy strategy • Experience of trouble-shooting problems in an environment where operational recovery is critical to the business model • Experience of leading Facilities Management through a major period of organisational change and transformation with excellent communication skills, diplomacy and ability to influence at all levels.
Contrast and connect - Works well with others and promotes collaboration across the museum Put on a great show - Thinks creatively and strives to deliver the best possible results Keep your feet on the street - Externally connected and embraces learning, insight and analysis The doors stay open - Fosters a culture of inclusion and sustainability Take good care - Cares about our assets and resources, acting to preserve them OUR BEHAVIOURS
BENEFITS
The Museum offers a salary of £75,000 per annum, as well as additional benefits such as: • 25 days’ paid holiday per year (increasing to 30 days after 5 years) • Membership of the Local Government Pension Scheme (LGPS) • Staff discounts in our museum cafés, shops, bars and restaurants, as well as local shops and cafés in the local area. • Interest-free loans for season tickets, tenancy deposit and bikes • Free subscription to the CALM app for staff and also for their dependents • An excellent variety of health and wellbeing events • Free and confidential access to an Employee Assistance Programme • Regular staff socials including private ‘friends and family’ exhibition invites, quizzes and events • Free attendance at other cultural institutions in the UK
HOW TO APPLY
The Museum of London is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a confidential briefing conversation please contact:
Charley McCarthy charley.mccarthy@mrgglobal.com
Applications should consist of a comprehensive CV and a covering letter and should be sent to Charley McCarthy. Closing date for applications is Tuesday 2nd January 2024.
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