2. MOD to gather info- Appendix A FBI form (part 1)
Over phone or in person
Must be completed immediately after complaint was received
Show concern for the guest
Ensure timing is convenient for guest to answer a few questions
Ask all the questions from Appendix A FBI form, noting down all information provided by guest
Inform them that F&B mgr will contact them within 24 hours
NOTE: If in person, ensure to sit in a quiet and comfortable area
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