5. Internal Investigation conducted by Hygiene manager
- -
Receiving of items
Temperature records – fridge, internal cooking etc
- - - -
Reheating process
Washed and sanitation records Confirm prep process of item
Storage of food item
- Cleanliness condition of kitchen equipment and storage - Reviews item sales - Check if any other guest complaints
If 2 or more guest complaints are received :
- - - -
Remove item for service
Inform SLIM, GM
Send food sample to lab
Results come within 48 hours
Once investigation is complete, conclusion to be sent to DOFB and Exec Chef for external follow up with guest
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