Financial Management • Ensuring that the FM team provides service charge budgets and reconciliations to the agreed programme and standards. Working with the Finance team ensure the team continue to embrace the required financial delivery requirements, which include allocation of expenditure, invoice and purchase order management, and the ongoing review of expenditure. Service Partner Management • Working closely with the JLL Procurement team to manage and, where applicable, procure service contracts as appropriate, delegating responsibly where appropriate to the team. Ensuring that the procurement of all service providers for the portfolio is undertaken in accordance with the JLL procurement program to ensure the highest standards for the best price. Reviewing service contracts as appropriate. • Working with the service providers to ensure they are the best they can be and encouraging new ideas. Ensuring they provide a consistently high standard of service. • Developing the use of the Elogbooks Helpdesk to its full capacity and promoted to the FM team to ensure they operate the full system. Work with Elogbooks and Head of CX to continue to develop and improve the product. Property Management • Ensuring the smooth transition of properties into management, usually following development (soft landings) or purchase, and dealing with the transition or implementation of contracts with service providers. • Ensuring there is a policy providing emergency and out of hours cover for the portfolio. • Ensuring that the FM team assists and liaises with building surveyors/architects/ consultants on major works. • Assisting property management teams when preparing/pitching to retain The Crown Estate’s business. Qualities and Personal Attributes • Have fulfilled a senior leadership FM role, with blue chip clients and or instructions. • Experience in the procurement, management and performance of significant outsourced contracts, covering both hard and soft services. • Ability to demonstrate and deliver excellent Customer service skills. • Relevant H&S training certification IOSH / NEBOSH. • Active participation in a relevant professional body desirable.
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