HEALTH AND WELLBEING
Incidents and Account Holds Occasionally things happen in Student Living that are not in line with our values. On occasion, residents may be found to be ‘at fault’. We take resident safety and comfort very seriously and residents may be issued with a warning in the form of a ‘lease breach’ letter. There is an opportunity to appeal the warning if a resident feels it is incorrect or unjust. If a resident has received multiple warnings, or if their actions have risked the safety of themselves or others we may place a hold on their account. This will prevent them from applying for a new lease at the expiration of their current lease until we have resolved the matter to the satisfaction of Student Living. Where behaviours are such high risk that it is unsafe to keep someone in Student Living, we may pursue an eviction. Thankfully, this is very rare and is a last resort. Where incidents are serious in nature, Student Living will work closely with the Safe and Fair Community Unit to reach a resolution. This may involve mediation, reconciliation and/or a full investigation.
We place great emphasis on physical, psychological and emotional wellbeing. We recognise that residents are responsible for the management of your own wellbeing and commit to empowering you to make decisions that affect you. Our team will listen to you and will seek to understand your needs. As you require them, we can help to guide you to the right supports if and when you need them. Student advisers, counselling services and the Safe and Fair Community Unit work alongside our Student Living Team to ensure our students are safe, well and healthy. From time to time, for some people, things don’t go so well. At these times, we are here for you. If Student Living are sufficiently concerned about your wellbeing they may discuss your situation with other University colleagues such as SaFCU, Counselling or the Accessibility Team. In the event that a resident experiences or is involved in a high risk, critical incident affecting physical and/or mental health and safety, the University has the right, after consultation with the resident (as far as circumstances allow and is practicable), to reach out and inform the resident’s nominated emergency contact about the critical incident.
University Counselling Service (Students)
Safe and Fair Community Unit (SaFCU)
STUDENT LIVING HANDBOOK
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