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THE ARCH COMPANY • CUSTOMER HANDBOOK
THE ARCH COMPANY • CUSTOMER HANDBOOK
PROVIDING SPACES THAT HELP YOUR BUSINESS THRIVE
WORKING IN PARTNERSHIP WITH YOU
We want to provide spaces and a service that support your business, while also achieving market rents through a clear and transparent rent review and lease renewal process.
We are investing in our properties to create the right spaces to help your business thrive.
We will regularly inspect the parts of the estate that we are responsible for maintaining (mainly access roads, forecourts, fire escapes, shared lighting, drainage and vegetation, and vacant properties). We will carry out planned maintenance to ensure that our estate remains in good condition. This will typically include cleaning, security, inspections, repairs and waste collection. If you have use of shared accessways, utilities and other items we may relocate these services subject to providing you with a suitable alternative. Network Rail is responsible for maintaining the structure of the arch viaduct. If you notice that any part of the structure of the arch or viaduct needs repair, please contact our Property Helpdesk to let them know immediately and ensure that the right person addresses it. We will use high-quality and trustworthy contractors, who will agree to clear timescales for delivering works, while seeking to minimise disruption to your business.
Other than for emergency works, we will give you as much notice as possible, but a minimum of two weeks, for any works or inspections we carry out that may impact your business. We will always notify you in writing, by letter or email. Please agree your preferred contact option with your Property Manager.
HEALTH AND SAFETY INSPECTIONS
We will undertake at least one Safety Inspection of your property each year. You will be contacted a reasonable time in advance to arrange a mutually convenient date and time. The purpose of this inspection is to ensure that the property remains fit for purpose, and adequately maintained. We will also request confirmation that you are complying with the terms of your Occupation Agreement, especially around statutory requirements. The inspection will also consider your business activities, as part of a safety check to identify any potential risks to the operation of the railway. Please assist us by providing access to your property for these inspections.
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