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THE ARCH COMPANY • CUSTOMER HANDBOOK
THE ARCH COMPANY • CUSTOMER HANDBOOK
RENT REVIEWS
TENANCY RENEWAL
Your Transaction Manager will make contact six months before your rent review to arrange inspection and measurement (where required). We encourage you to meet them if they attend your property.
Your Transaction Manager will make contact six months before your Occupation Agreement expires to arrange inspection and measurement (where required) of your premises and seek confirmation that you wish to remain in occupation (in the case of Occupation Agreements that fall under the Landlord and Tenant Act 1954 (The Act), known as protected leases) or, for contracted-out agreements, whether we can agree a new Occupation Agreement.
6 MONTHS
6 MONTHS
Your Transaction Manager will carry out a valuation to establish market rent (described below) before serving formal notice.
We aim to serve formal notices at least three months before the rent review due date. Notice will be served by recorded delivery to your company’s registered address or your address if your tenancy is in your name. Your Transaction Manager will then contact you by email/telephone at least seven working days prior to any contractual due dates to start and progress negotiations.
We encourage you to meet your Transaction Manager if they attend your property.
BEFORE RENT REVIEW: INSPECTION APPOINTMENT TO BE BOOKED WITH YOU
BEFORE LEASE EXPIRES: YOUR ASSET MANAGER WILL ARRANGE FOR A PROPERTY INSPECTION
Your Transaction Manager will carry out a valuation to establish market rent (described below) and will then seek internal (The Arch Company) approval to serve any formal notices containing a summary of the proposed terms (known as ‘heads of terms’) for a renewal (in the case of a protected tenancy) or a new tenancy (in the case of a contracted- out agreement). From there, your Transaction Manager will issue these proposed heads of terms for a new tenancy by your preferred communication method with the defaults being:
In addition, there may also be fixed rent indexation events as outlined in your Tenancy.
3 MONTHS
• Notices relating to protected leases will be served by recorded delivery to your company’s registered address
• Correspondence relating to contracted out agreements is typically sent by email We will aim to begin formal negotiations with you at least three months before your renewal date. The timeline for protected lease renewals follows the process prescribed in the Act.
BEFORE RENT REVIEW: NEW RENT PROPOSAL SHARED
A VALUATION WILL BE CARRIED OUT TO ESTABLISH MARKET RENT
7 DAYS
3 MONTHS
BEFORE EXPIRY DATE: WE WILL AIM TO BEGIN FORMAL NEGOTIATIONS ON YOUR NEW LEASE
AT LEAST SEVEN WORKING DAYS: NOTICE GIVEN TO START
AND PROGRESS NEGOTIATIONS
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