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THE ARCH COMPANY • CUSTOMER HANDBOOK
WELCOME TO THE ARCH COMPANY
WE ARE DELIGHTED TO WELCOME YOU TO THE ARCH COMPANY AS OUR NEW CUSTOMER.
As the UK’s largest small business landlord, we manage more than 5,000 properties across England and Wales. We are proud to be the landlord to such a diverse and vibrant community of small and medium-sized businesses. We are committed to our customers, listening to your feedback and making our properties better places to work, build and run businesses. These commitments are the foundation of our Tenants’ Charter (which can be found on our website at www.thearchco.com/existing-customers ) which outlines the set of principles that we will adhere to in the long-term management of our properties. The Charter is underpinned by four principles:
BEING AN ACCESSIBLE & RESPONSIBLE LANDLORD
MAKING SPACES THAT HELP OUR CUSTOMERS' BUSINESSES THRIVE
WORKING IN PARTNERSHIP WITH YOU
CREATING A POSITIVE SOCIAL AND ECONOMIC IMPACT
These principles are the foundation of our promise to customers that act in good faith and in accordance with standard customer obligations. This Handbook sets out more detail about how we will work to meet our commitments to you and what we expect from you as our customer.
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